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Telephone Operator

Personal Telephone Answering Service

Telephone Operator

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    General Accountabilities

    • Listen to customer requests, take messages and follow through with delivery based on account guidelines.

    • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.

    • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

    • Take towing requests and dispatch.

    • Swing shift and weekends required.

    Job Qualifications

    • Education: High school diploma or equivalent.

    • Experience: Customer service or answering service experience.

     

    Skills

    • Excellent verbal and written communication, bilingual a plus.

    • Computer literacy.

    • Organization and the ability to multitask.

    • Active listening.

    • Service orientation.

    • Critical thinking.

    • Social perceptiveness.

    • The job can be high pressure, at times.

    • Ability to prioritize emergency calls and follow through with the delivery.

     

     

    Company Description

    PTAS has been a family-owned and operated company in Silicon Valley since 1961. We answer multiple phone lines through a state of the art computerized phone system. Take and route messages according to each account's individual instructions and work together as a team to make sure customers are taken care of. We offer paid training and 401k.