Job Description
General Accountabilities
Listen to customer requests, take messages and follow through with delivery based on account guidelines.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Take towing requests and dispatch.
Swing shift and weekends required.
Job Qualifications
Education: High school diploma or equivalent.
Experience: Customer service or answering service experience.
Skills
Excellent verbal and written communication, bilingual a plus.
Computer literacy.
Organization and the ability to multitask.
Active listening.
Service orientation.
Critical thinking.
Social perceptiveness.
The job can be high pressure, at times.
Ability to prioritize emergency calls and follow through with the delivery.
Company Description
PTAS has been a family-owned and operated company in Silicon Valley since 1961. We answer multiple phone lines through a state of the art computerized phone system. Take and route messages according to each account's individual instructions and work together as a team to make sure customers are taken care of. We offer paid training and 401k.