For over 20 years, Personify has served as the technology foundation that empowers nonprofit organizations to better engage their constituents, maximize revenue and optimize operations.Nearly 25 percent of the US population interacts with Personify through their involvement in nonprofit organizations. As the market leading Constituent Management & Engagement (CME) platform, we serve modern nonprofits by seamlessly managing information and interactions on a single platform, extending their power to connect to their constituents.
POSITION SUMMARY
This position is responsible for the planning, research, writing, release, and maintenance of documentation for a mission critical enterprise application. This role will work with our designers, developers, quality assurance engineers, product managers, internal consultants and others to understand the behavior and nuances of our products. This position is expected to become a subject matter expert in the technology and create conceptual and procedural documentation that is clear and accurate.
ESSENTIAL FUNCTIONS
Develop user guides, online help, API reference, developer guides, product release notes, and client notifications
Develop and edit documentation for both software products and hardware requirements
Develop and edit end-user training materials for technical and non-technical audiences
Conduct research and interview subject matter experts
Develop content for print and online help mediums
Conduct usability testing on existing documentation
Become a subject matter expert on the use of the product, including providing product usage answers internally and cross-departmentally
Assist in the recommendation and execution of technologies related to more effective content delivery and communication
Produce, narrate, and edit video demonstrations and simulations
Additional responsibilities as assigned
POSITION REQUIREMENTS
Knowledge/Skills/Abilities
Education/Experience