Job Description

Perspectium is solving enterprise integration challenges for some of the most data-reliant businesses in the world…and we’re growing fast. To fuel that growth, we are looking for the best and brightest in the world to join our team. The pace is fast, the work is stimulating, the customers are enthusiastic, and innovation is expected. Founded in sunny San Diego, Perspectium also has an office in London.

In this dynamic role, the successful candidate will develop a good understanding of our product in order to communicate with our customers, troubleshoot, problem solve and resolve customer issues. You will also interface with engineering and other cross-disciplines in order to best assist the customer. 

LOCATION

The ideal candidate will be based out of our San Diego office. Due to COVID-19, this position is currently working remotely and following CDC and local guidelines to ensure safety of all our employees; however, you will need to be located in San Diego as you will be working in the office once it safely reopens.

REPORTS TO: Director of Support and Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES

In this position, the ideal candidate will: 

• Provide front line customer support for our customers' software, infrastructure and network issues; including direct interaction and real-time problem solving, triage and diagnosis to determine corrective actions
• Follow runbook procedures for resolving common customer issues and requests in a timely manner
• Monitor smooth operations of our production environments to achieve availability and reliability goals for support 24/7
• Elevate complex issues to Level 2 support team per policy while maintaining continuity during the handover process
• Review system health in a proactive manner and identify potential issues before they occur
• Communicate with customers during operational events and incidents to provide clear, concise status and properly set expectations regarding service restoration
• Perform other duties as required

REQUIRED  QUALIFICATIONS

• 1-2 years of experience in a technical support role
• Basic understanding of computing technologies, operating systems, networking, storage
• Ability to become proficient in DevOps and Customer Support fundamentals
• Excellent communication skills (written and verbal)
• Basic proficiency in a programming language(s), preferably Java
• Basic proficiency in a scripting language(s), preferably JavaScript
• Basic proficiency in Linux/Unix operating systems administration
• Basic proficiency in Relational Database systems, preferably MySQL.
• Understanding of Computer Science fundamentals (i.e. design patterns, data
• structures, etc.)
• Open to being challenged and willing to continuously learn and improve

PREFERRED QUALIFICATIONS

• Bachelor’s degree in computer science/Engineering or related field 
• Experience with enterprise software support

EEO Employer: Perspectium is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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