Sr IT Technical Lead

Location: The Woodlands, TX

Type: Direct Hire / FT

Sr IT Technical Lead Summary

This highly technical, hands-on IT Lead will manage IT Support Staff and lead the team to provide excellent technical support/service. The incumbent will also provide organization in this fast paced and dynamic environment.  

Sr IT Technical Lead Responsibilities

• Identify areas that may benefit from process improvement to enhance service delivery.
• Provide technical assistance / support for incoming IT issues.
• Employ expertise in system administration, management, and performance tuning techniques.
• Act as lead and direct resources to support optimization of IT services
• Function as technical liaison for IT Support related project activities.
• Provide technical guidance and mentoring to the IT Support team.
• Advanced Installation, modification, and repair computer hardware and software. 

Sr IT Technical Lead Qualifications

• 5+ years IT Management/Lead experience
• Must be experienced in ITIL (cert preferred)
• Experience VOIP system (required)
• Strong experience in SCCM (required)
• Strong experience in MS Exchange
• Strong experience in Microsoft Windows
• Strong experience in Windows Server Administration
• Strong experience in Active Directory
• Strong experience in Systems Management tools.
• Deep understanding of LDAP, AD, Messaging, DNS, DHCP, WINS, and TCP/IP networking
• Experience with monitoring tools (SCOM 2012, Solarwinds, etc)
• Experience in a SAN / NAS based environment
• Experience with load balancers
• Experience with SPAM filters
• Experience with Airwatch or similar
  
• Experience with IT ticketing systems
• Experience with RCA's and knowledge base management.
• Experience with ThinApp, Citrix, etc.
• Experience with SharePoint, SQL Server, and Dynamics preferred
• Strong written, and oral communication skills
• A highly collaborative work style.
• Bachelor’s degree in Computer Science or related field preferred