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Help Desk Technician

Perspective Talent

Help Desk Technician

Atlanta, GA
Full Time
Paid
  • Responsibilities

    IT Support Technician (with Azure)

    Type: Direct Hire / Contract to Hire (preferred)
    Location: 100% Remote
    Salary: up to $45k/ yr

    Shifts Available:
    Work Hours:
    2nd shift: (3pm-12am ET) 

    IT Support Specialist Summary

    Are you ready to make a positive impact on people’s lives? Are you looking for more than just a typical support role? Our client is searching for an IT Support Technician who wants to join a team transforming the mental health industry. The ideal candidate will have a bias for delivering results, a passion for solving problems, excellent analytical, problem-solving, and communication skills, and can see the big picture.

    Our client is an IT and software product-focused company. The candidate for this role will be responsible for carrying out the IT Support vision with a high level of quality and technical excellence. Successful execution of this role will combine fluency in computer hardware, infrastructure, networking, and unwavering dedication to quality.

     

    IT Support Specialist Responsibilities 

    • Address and resolve customer IT Support requests in a timely, and courteous manner
    • Use our client’s HD ticketing system to document all support activities
    • Contribute to the Knowledge Base as applicable
    • Employ excellent communication and people skills to instill confidence in customers
    • Maintain a friendly, professional manner at all times
    • Escalate unresolved technical issues promptly and with proper documentation

     

    IT Support Specialist Qualifications

    • Experience with Azure/Azure AD is a MUST
    • 3 year minimum IT support (L1/L2) experience is a must
    • An excellent telephone manner with excellent written and verbal communication skills is a must
    • Able to maintain a calm, professional, and helpful demeanor in stressful situations is a must
    • Experience Supporting Native Cloud Applications is a must
    • Microsoft desktop operating system experience (Windows 10 and O365) is a must
    • Windows Active Directory experience is a MUST
    • Experience troubleshooting Network issues
    • Basic understanding of PC hardware setup and configuration
    • Experience with using call logging software is a plus
    • Knowledge of basic DevOps methodology/principles is preferred
    • A college degree or relevant certifications are preferred