IT Support Technician (with Azure)
Type: Direct Hire / Contract to Hire (preferred)
Location: 100% Remote
Salary: up to $45k/ yr
Shifts Available:
Work Hours: 2nd shift: (3pm-12am ET)
IT Support Specialist Summary
Are you ready to make a positive impact on people’s lives? Are you looking for more than just a typical support role? Our client is searching for an IT Support Technician who wants to join a team transforming the mental health industry. The ideal candidate will have a bias for delivering results, a passion for solving problems, excellent analytical, problem-solving, and communication skills, and can see the big picture.
Our client is an IT and software product-focused company. The candidate for this role will be responsible for carrying out the IT Support vision with a high level of quality and technical excellence. Successful execution of this role will combine fluency in computer hardware, infrastructure, networking, and unwavering dedication to quality.
IT Support Specialist Responsibilities
- Address and resolve customer IT Support requests in a timely, and courteous manner
- Use our client’s HD ticketing system to document all support activities
- Contribute to the Knowledge Base as applicable
- Employ excellent communication and people skills to instill confidence in customers
- Maintain a friendly, professional manner at all times
- Escalate unresolved technical issues promptly and with proper documentation
IT Support Specialist Qualifications
- Experience with Azure/Azure AD is a MUST
- 3 year minimum IT support (L1/L2) experience is a must
- An excellent telephone manner with excellent written and verbal communication skills is a must
- Able to maintain a calm, professional, and helpful demeanor in stressful situations is a must
- Experience Supporting Native Cloud Applications is a must
- Microsoft desktop operating system experience (Windows 10 and O365) is a must
- Windows Active Directory experience is a MUST
- Experience troubleshooting Network issues
- Basic understanding of PC hardware setup and configuration
- Experience with using call logging software is a plus
- Knowledge of basic DevOps methodology/principles is preferred
- A college degree or relevant certifications are preferred