IT Support Technician

Contract - 6 Months to Hire

Location: Houston, TX Area

Salary: Up to $50k - $70/yr

IT Support Specialist Summary

We have a 40 hour per week, on premises, L1 /L2 help desk role in the Houston area area. The ideal candidate has prior help desk experience with experience in a wide range of technology.

IT Support Specialist Responsibilities

• Address and resolve customer IT Support requests in a timely, and courteous manner

• Use our client’s HD ticketing system to document all support activities

• Contribute to the Knowledge Base as applicable

• Employ excellent communication and people skills to instill confidence in customers

• Maintain a friendly, professional manner at all times

• Escalate unresolved technical issues promptly and with proper documentation

IT Support Specialist Qualifications

• Strong customer service skills and a strong phone presence

• 3 year minimum IT support (telephone experience)

• A college degree or relevant certifications are a plus

• A strong telephone manner with excellent written and verbal communication skills

• Experience with using call logging software is a plus

• Microsoft desktop operating system experience (Windows 10 and O365)

• Windows Active Directory experience is a must

• Windows Server Experience is strongly preferred

• Troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)

• Supporting iPhone and Android users in a corporate environment is a plus (IMAP mail syncing etc.)

• Basic understanding of PC hardware setup and configuration.