Job Description

Customer Service Representative

WE ARE LOOKING FOR TALENTED SERVICE REPRESENTATIVES TO JOIN OUR ORGANIZATION AND BE A PART OF OUR TEAM!

Company Overview

Pestban provides a unique alternative to homeowners for pest control and termite services. Specializing in the new home construction market, we are a growing company in a growing industry looking for fun, and friendly individuals to join our team. Our corporate office is in Woodstock GA. Additionally, we have Branch offices located in Norcross GA, Greenville SC, and Charlotte NC.

This candidate will need to live in the surrounding area to receive position-based training in Woodstock, GA.

As of 9/28/2021, Pestban was acquired by Anticimex. Pestban will continue to operate business practices as usual.

BENEFITS

• $500 RETENTION BONUS AFTER 6 MONTHS
• 401(k) with company match eligible of 30 days of employment
• medical, dental, and vision insurance
• company paid life insurance and STD
• voluntary benefits: LTD, critical illness, and accident insurance offered
• generous time off
• 8 paid company holidays
• retirement savings plan- eligible after 30 days of employment

Monday – Friday during regular business hours

COMPENSATION

14.50/hour

POSITION OVERVIEW: Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

Job Responsibilities

· Manage a large volume of customer communications through incoming calls, emails and online.

• Answer approximately 75 - 100 in-bound phone calls per day.
• Use software system to research, route and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
• Ensure all calls results are recorded, noted and the actions that were taken.
• Ability to sell start up services and explain service programs to current and potential customers.
• Renew current customers accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

GENERAL QUALIFICATIONS

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.
• Ability to learn customer service software.
• Positive out-going team player!

EXPERIENCE AND REQUIREMENTS

• · Must be at least 18 years old.
• · Must be able to type a minimum of 35 wpm.
• · Proficient with Microsoft office Word, Outlook, and Excel.

To learn more about our company, please visit us online at www.pestban.com.'

Company Description

Pestban has been successfully offering our unique system of pest control and termite services to residential new construction builders in the Atlanta Metro Area since 1995 and currently operate in several states in the Southeast. Once the home is sold, we offer the homeowner the opportunity to continue our service and add additional services. We are a family owned business and take tremendous pride in the relationships we have developed with Builders and Homeowners for the past 20 plus years. We believe the dynamic team of people who work at Pestban, providing outstanding service to our customers every single day, are the reason we are successful. We pride ourselves on always delivering an exceptional level of service to our customers. For this reason, we require our team members to operate with a high degree of integrity, customer focus and professionalism at all times. To learn more about our company, please visit us online at www.pestban.com