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Client Care Specialist

Pet Medical Center of Westerville

Client Care Specialist

Westerville, OH
Part Time
Paid
  • Responsibilities

    Job Description

    Pet Medical Center of Westerville is a family owned AAHA accredited hospital who is seeking an exceptional individual to join our client care team. This is an IMMEDIATE OPENING and candidate MUST BE ABLE TO START TWO WEEKS OR LESS FROM THE DATE OF HIRING.

    This part of the business deals far more with the clients than with the pets, therefore, experience working with people and building relationships and attention to detail are the most important traits. You will work up charts for appointments and surgeries, check in pet patients, update records and owner information, schedule appointments and surgeries, process payments, encourage retail sales of food and other items available in our clinic.

    DUTIES AND RESPONSIBILITIES:

    Check in animal patients

    Gather and certify pet and owner information

    Maintain records

    Answer telephone calls, take messages, schedule appointments and surgeries

    Invoice and process payments and balances at the end of the day

    Encourage retail sales

    Educate Clients on the services we offer

    Perform other administrative tasks as needed

    REQUIREMENTS

    Must be personable and is able to build relationships with current clients and potential new clients

    Previous experiencing working with cats and dogs is a plus

    Computer Knowledge

    Must love both pets and people

    Enjoys working in a small business environment

    Professional, flexible, punctual and reliable

    Be detailed oriented

    Works well under pressure and with a variety of personalities

    Flexible with Schedule

    EDUCATION

    High School Diploma or equivalent

    Customer Service Skills

    Basic math skills and computer literacy

    Comfortable working with pets

     

    This position is part-time 20-25 hours/week

    Schedule will be Tuesday 9am-6:30pm, Thursday and Friday may vary 9am-3pm or 3pm-6:30pm

    Must be available 9am – 1:30pm Every other Saturday

    No Holidays or Sundays

    Live Locally: 30 minutes or less driving time

    No phone calls please.

    We drug test and conduct background and reference checks on all job offers.

     

     

    Company Description

    Pet Medical Center has been in business since 1978 Small Animal Hospital Family Owned American Animal Hospital Accredited (AAHA)