Customer Care Specialist (Nations Ford Rd)

Pet Palace Resort

Customer Care Specialist (Nations Ford Rd)

Charlotte, NC
Part Time
  • Responsibilities

    Pet Palace has created the ideal environment for pet boarding, daycare and grooming needs. We provide playful days and peaceful nights by providing pet's with daily play sessions and luxurious accommodations. Our unique model was designed with all pet's comfort and safety as our top priority.

    At Pet Palace, we are always looking for hard working, compassionate pet lovers to join our team! Our ideal applicants are pet enthusiasts with a strong work ethic and attention to detail that thrive in energetic environments. Our ability to provide an unparalleled experience to our pets and customers is also grounded in our employees' ability to work together as a team. As a member of our team, we offer:

    • Attractive Pay with Eligibility for Multiple Increases Yearly
    • Flexible Hours
    • Opportunities for Advancement
    • Facility Travel
    • Amazing Employee Rewards Program

    What Pet Palace's Job Expectations Are - CUSTOMER CARE SPECIALISTS

    This position is responsible for maintaining and exceeding Customer expectations by successfully completing these Primary Duties and Responsibilities:

    • Provide superior customer service in all situations
    • Greeting and interacting with customers by phone, email and in-person
    • Create and manage customer reservations
    • Provide facility tours to interested customers
    • Maintain accurate files and records
    • Handling and walking pets, mostly at check-in / -out
    • General upkeep and cleaning of facility in-line with our high standards
    • Other duties as assigned


    • Energetic, caring and passionate about animals

    • Desire to work in a fast-pace environment; ability to multi-task

    • Attention to detail and ability to observe animal behaviors on a daily basis

    • Able to clean pet accommodations / facility to maintain our high standards

    • Capable of lifting up to 40 pounds

    • Ability to stand up to 8 hours

    • Operate basic computer software

    • Flexible schedule including nights/weekends/holidays

    Pet Palace is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.