Job Description
IMMEDIATELY HIRING!
HOURLY RATE: $11.50-$13.00/HOUR DEPENDING UPON EXPERIENCE ($0.50 INCREASE 6 MONTHS FROM HIRE DATE, ADDITIONAL $0.50 INCREASE ON ANNUAL ANNIVERSARY DATE)
COMPLIMENTARY PET DAY CAMP – BRING YOUR DOG WITH YOU TO WORK!
COMMUNICATIONS ASSOCIATE
Pet Paradise Resort is seeking an energetic and motivated employee to be responsible for the social media, creative content and customer communications of the resort. The Communications Associate is a liaison to corporate marketing and shapes the customers' experience by supporting strategy and content.
DAILY RESPONSIBILITIES INCLUDE:
_Creative Content & Strategy _
- Create original content, including photos, video, copy
- Edit photos and videos using editing apps (Adobe experience preferred)
- Take daily pictures and videos of pet guests; record, edit and post videos.
- Utilize insights to determine what the most effective content is and when to post it.
- Adhere to Pet Paradise branding standards.
- Apple Product Knowledge
_Social Media _
- Represent Pet Paradise on social media platforms, by monitoring and responding to comments and private messages in a professional and timely manner (Facebook and Instagram).
- Follow monthly social media calendar and checklist from Marketing team.
_Customer Communications _
- Monitor, responding to, and escalating Facebook reviews from customers.
- Send out arrival emails and Furever Connected communication emails to pet owners.
- Write daily report cards for pet guests to deliver to pet parents.
- Utilize insights to determine what the most effective content is and when to post it.
_Resort Specific _
- Support resort cleaning, maintenance, and dog handling during down times
- Report any unusual behaviors, injuries, or critical information to management
- Use proper dog handling techniques as instructed by management in playtimes
- Maintain a high standard of cleaning
- Maintain a high standard of pet and employee safety