Job Description

IMMEDIATELY HIRING- ABILITY TO BEGIN WORK IN A COUPLE DAYS!

HOURLY RATE: $11-$12.50/HR DEPENDING ON EXPERIENCE ($0.50 INCREASE 6 MONTHS FROM HIRE DATE, ADDITIONAL $0.50 INCREASE ON ANNUAL ANNIVERSARY DATE)

SHIFT SCHEDULE: 6:30 AM-7:30PM - WILL NEED TO BE AVAILABLE AT LEAST 6 HOURS PER DAY SCHEDULED

DAILY PAY AVAILABLE WITH ON DEMAND PAY

COMPLIMENTARY PET DAY CAMP! BRING YOUR DOG WITH YOU TO WORK!

THIS IS A PART TIME POSITION 

This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs. 

RESPONSIBILITIES INCLUDE: 

• Welcome pet parents and their pets as they enter the resort while making a positive impression 
• Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met 
• Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner 
• Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership 
• Communicate and follow through with pet parent and resort leadership requests 
• Maintain cleanliness of the entranceway and lobby including the restrooms 
• Offer upgrades and sell additional services based on guest wants and needs 
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines) 
• Liaison to veterinary service team; veterinary appointment status and arrivals

Qualifications

• One to two years in a customer service role (Customer Service, Call Center, Receptionist) 
• Thrives in a fast-paced environment 
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Strong written and verbal communication skills 
• Enjoys problem solving to provide our guests and customers with a premier experience 
• Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times 
• Able to learn to work with and handle a variety of sizes and breeds of dogs 
• Ability to receive instructions and remain adaptive to change and training material

Additional Information

PERKS & BENEFITS

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan
• Health, Dental and Vision Insurance (full-time status)