ABOUT THE ROLE As the primary person responsible for the company's internal business applications, the IS Administrator ensures the success of systems and data that directly impact the business operations. This includes enterprise-class CRM (Salesforce), ERP (NetSuite), and other supporting systems. While we don't expect one person to be a master of all these tools, we do look for someone with strong understanding of best practices and interest in working across a variety of technologies. The goal of this role is to ensure the success of staff users across the company (your "customers"). This will start with the implementation of systems and transition to continuously maintaining system configuration, understanding data, streamlining business processes, implementing new functionality, and handling daily operational needs. We want someone with a penchant for process automation and data integrity.

APPLY IF YOU'RE EXCITED TO:

• Design, manage, and execute system configuration to ensure the smooth operation of our customer success, accounting, and sales functions.
• Daily administration and support of the data systems including managing user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation of data.
• Derive requirements from departmental leaders regarding business needs and work with multiple stakeholders on customizations (workflows, fields) to support business processes.
• Assist with integrations between various business applications as well as other internal and external systems as needed.
• Keep abreast of new features/functionality and provide recommendations for process improvements.
• Start at the ground-level with the team, implementing new systems and best practices.

ABOUT YOU

• Minimum 1-2+ years of experience as a “power user" of either Salesforce (SFDC) or NetSuite platforms. Experience in both in some capacity is highly preferred. 
  • Experience during the implementation/transition to one or both of these platforms is also preferred.

   

• Experience solving real business problems, preferably with an emphasis on Sales, Customer Service, Marketing, and/or Finance issues.
• Demonstrable experience analyzing, creating, and documenting processes, procedures, and/or policies. 
• Keen attention to detail, while handling multiple concurrent projects.
• Strong verbal and written communication skills and strong work ethic.
• Enjoy collaborating with and supporting other teams and business users under pressure.

ABOUT US PetDesk entered the pet care market in 2013 with one idea in mind—to extend pets' lives by bringing value to pet care providers and pet parents. This principle has guided us through various obstacles along the way. Today, we are a key player in the industry with over 1,800 customers and 1 Million app users. 

Our team of over 60 people is committed to the success of our customers and to improving the quality of life for all pet companions.  We do that by providing pet care businesses with top notch customer communication software and pet parents with engaging native mobile experiences. 

Benefits and perks include Medical/Dental/Vision plans, 401(k), flexible time off, paid parental leave, pet-friendly office, Banker's Hill/Downtown San Diego location, and a gorgeous view of the San Diego Bay!

PetDesk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The more inclusive we are, the better our work will be.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.