WHO ARE WE:
Petalfox is a lifestyle brand built around self care starting with flowers. Our mission help people curate a more intentional place to dream, make and do. We're designed for personal spaces and self-care purchases, bringing the timeless act of botanical appreciation into everyday romance.
We founded in November 2017 and began shipping to limited geographies in March 2018. We recently received our first lead VC investment and expanded our service to 16 total states on the West & East Coasts.
We just launched our text message system, allowing people to order Petalfox blooms all over text!
And flowers are just the start! Petalfox is building a way to shop over text message for all of your monthly happy spends and self-care brands.
WHO ARE YOU:
You're obsessed with providing best in class customer service, you aren't afraid to think outside the box and you're ready to take on building a completely new approach to customer experience from the ground up through 1-1 conversational marketing.
Bachelor's degree or equivalent combination of education and related experience
Minimum 4 years in a CX role; both preferably with an e-commerce, text messaging first and/or subscription commerce company
Experience using Shopify, Recharge, Zendesk, Groove, Intercom, Desk.com or other similar platforms
Excellent written and verbal communication
Detail-oriented and extremely organized
Can comfortably navigate multiple platforms
Excellent multi-tasking and problem-solving skills
Customer service oriented and solution focused
Must be available to work overtime, holidays, nights and weekends as needed
Typing Speed minimum of 50 wpm
WHO WE ARE TOGETHER:
Together our team creates a world-class customer experiences, challenges the norm, builds groundbreaking new categories and has a great time doing it.
WHAT YOU'LL DO: