WHO ARE WE :

Our femme-focused company simplifies and customizes your shopping experience through innovative text messaging service.  Created to bring convenience, simplicity and customization to your experience, Whym takes what you enjoy most about online and offline shopping and combines them.

Engage in a text conversation with a Whym team member in real-time to ask questions, get suggestions, and add products from our boutique lookbook to your cart with a hashtag.

Founded by a dynamic female duo, Whym makes getting the things consumers love, easy. We've curated a list of unique products by sorting through hundreds of “instabrands” - niche companies that have less than 30K followers - that offer high quality and easily replenish-able goods. Each brand value proposition is focused on things that matter most to the modern woman.  

WHO ARE YOU:

Join our team as a customer concierge!  You're a multi-faceted badass with passion and/or experience in the following:

• Sales
• Customer experience / customer success
• Personal shopper
• Stylist

You're obsessed with providing best in class customer service, you aren't afraid to think outside the box and you're ready to take on a unique customer success+sales based role.  

Requirements:

• Bachelor's degree or equivalent combination of education and related experience
• Multi-year experience in a customer facing role in one or more of the following areas: sales, retail (sales), customer success, personal shopper, stylist as an e-commerce based company, 
  • Bonus: experience in a CX role; both preferably with an e-commerce, text messaging first and/or subscription commerce company
• Driven by sales goals, numbers and data
• Fast-learner when it comes to new technology / systems - we'll train you but you need to pick it up fast!
• Can comfortably navigate multiple platforms
• Excellent written and verbal communication
• Detail-oriented and extremely organized
• Excellent multi-tasking and problem-solving skills
• Customer service oriented and solution focused
• Coachable, listens to and implements advice from manager
• Must be available to work overtime, holidays, nights and weekends as needed
• Typing Speed minimum of 50 wpm

Intangibles:

• Startup / entrepreneurial mentality 
• Deep empathy and obsession for delivering an amazing customer experience
• High need for achievement and competition, loves to compete and win
• Ready to go above and beyond
• Creative and iterative mindset

WHO WE ARE TOGETHER:

Together our team creates a world-class customer experiences, challenges the norm, builds groundbreaking new categories and has a great time doing it.

We're building a completely new approach to customer experience from the ground up through 1-1 conversational commerce. 

WHAT YOU'LL DO:

• Foster and champion the 1-1 customer experience and conversational commerce approach within the Whym culture 
• Learn, understand and follow the Whym sales processes and identify areas for improvement
• Engage with our customers on a daily basis: you will be operating our main sales channel that is fully integrated with customer success 
• You will be the voice of Whym to our customers from pre-purchase to sale to post-purchase across all channels (email, SMS, chat, social)
• Present products with genuine enthusiasm
• Skillfully assist and retain customers through positive relationship building
• Execute inbound and outbound campaigns
• Drive additional sales through unique personal shopper / stylist born tactics 
• Process orders and returns
• Troubleshoot technical and billing issues for customers
• Meet and exceed service, accuracy, and productivity expectations
• Communicate with team leads and/or management to correct and prevent customer complaints/issues
• Continually help to improve customer experience systems
• Radical candor: You care deeply, challenge directly, and thrive in an environment where feedback is received with gratitude. You understand that communicating where we've done well and where we can improve, both to your team and leadership, is an absolute necessity for our growth and future success.

✅ FINALLY: this is a part time position with the opportunity to scale to full time or even a team lead position as the company grows.  The better you are at your job, the faster that happens!