Job Description

CUSTOMER SERVICE REPRESENTATIVE

_JOIN OUR PHARMERICA TEAM! _ _PharMerica is a CLOSED-DOOR PHARMACY where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients.  We offer a NON-RETAIL PHARMACY environment.  Our organization is in HIGH GROWTH MODE, which means ADVANCEMENT OPPORTUNITIES for individuals who are looking for career progression! _

We offer:

Competitive pay

Shift differential

Premium pay for holidays

Health, dental, vision and life insurance benefits

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

IMMEDIATE INTERVIEWS AVAILABLE!

Our Customer Service Representatives provide customer support service via telephone in a professional environment.  THIS POSITION REQUIRES THE ABILITY TO WORK FRIDAY - TUESDAY 3PM-11:30PM AND OFF ON WEDNESDAY & THURSDAY.

JOB DESCRIPTION:

·       Receives in-bound communications from customers and/or facility personnel. Documenting real-time call in CRM, following customer-centric questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate (department) functional area for resolution. Associate will assist with follow-up on issues and serve as point of contact between client and PharMerica to ensure customer satisfaction and positive customer outcome.

·       Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Pharmacy Ops, Clinical, Billing, Client Services and CSR) for investigation, resolution, and follow-up.

·       Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.

·       Works with Pharmacy General Managers and RBO’s to resolve customer concerns and issues.

·       Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.

·       Works with patients, collecting customer satisfaction information to satisfy requirements based on quality of service.

·       Performs other tasks as assigned.

·       Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

·       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

·       High School Diploma or Equivalent

·       Six months in high volume inbound Call Center/Customer Service

·       Previous experience in Healthcare is preferred

·       Ability to communicate clearly both written and verbal formats.

·       Ability to use Microsoft Office (Outlook, Word)

·       Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Ethics, Organizational Support, Planning/Organizing, Professionalism

_ _

EQUAL OPPORTUNITY EMPLOYER

Company Description

PharMerica is a national leader in pharmacy services, serving our partners in over 3,100 long-term care, senior living, IDD/behavioral health, home infusion, specialty, and hospital management programs.