Job Description
JOB DESCRIPTION: PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most. We’re looking for a Revenue Cycle Workflow Specialist to join our PharmScript team within our Revenue Cycle Operations department. As a Revenue Cycle Workflow Specialist, the ideal candidate ensures that all outstanding bills are tracked for daily census. The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential. KEY RESPONSIBILITIES: • Evaluate customer accounts, convey appropriate information, research customer issues, and establish financial arrangements with customers • Review and work to resolve AR delinquencies within assigned accounts, including escalation to management as may be required • Execute follow-up inquiries on broken payment arrangements and to secure future promises to pay • Prioritize your work activities daily • Timely response to all customer inquiries, both inbound and outbound • Enter detailed conversation notes, including payment arrangements • Perform consistently to meet performance standards set by the manager QUALIFICATIONS: • High school degree • Experience in long term care or retail pharmacy environment preferred • Communication, problem solving and organizational skills a must • Must be able to work in a fast-paced environment • Strong customer service skills • Able to work independently as well as in a diverse, team environment • Reliable, able to work under pressure and meet deadlines • Excellent communication skills, professional demeanor • Detail oriented, excellent organizational skills • Pharmacy Technician license is required • 1 year of billing, long term care or retail pharmacy experience desired
SKILLS AND ABILITIES: • Able to identify and resolve issues quickly and efficiently • Excellent communication, problem solving and organizational skills • Comfortable working independently as well as in a diverse, team environment • Able to work under pressure and meet deadlines • Strong customer service skills • Ability to lift and/or move up to 25 pounds • Strong analytical problem solving and strategic thinking skills • Excellent interpersonal skills • Ability to travel as needed • Basic computer skills and proficient in Microsoft Office EEO STATEMENT: PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. EO/Minorities/Females/Disabled/Veterans
Monday - Friday, 230PM-11PM
Company Description
About PharmScript PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post-acute care facilities to provide medications and supplies to more than 125,000 residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated associates across the country who ensure that medications reach those who need it most in a safe, accurate and timely manner. PharmScript is a place where you can grow, thrive, and launch your career. Join us and discover the difference you can make.