Job Description
JOB DESCRIPTION: PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most. We’re looking for an IT Systems Administrator to join our PharmScript team in our Information Technology department. As an IT Systems Administrator, under the general supervision of the Service Desk Manager, you will work in conjunction with the Sr. Systems Engineer and share responsibility for the specification, selection, installation, configuration, system management and operation of all server/workstation hardware and software. You will work as part of the Information Technology Services Team to maintain all server related assets applications and services. The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.
SHIFT SCHEDULE: Monday, Friday, Saturday, and Sunday 9:00 am to 7:00 pm KEY RESPONSIBILITIES: • Experience creating and troubleshooting users and groups • Experience with Windows 2008 and 2012 Server roles • Experience installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite) • Experience with Office 365 • Experience troubleshooting email related issues • Experience deploying images through imaging tools • Through understanding of client/server applications architecture • Understand network architecture, wiring, and wireless configurations • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Operational Management • Field incoming help requests from end users via ticketing system, telephone and e-mail in a courteous manner • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue • Build rapport and elicit problem details from Service Desk customers • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician • Record, track, and document the Service Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Apply diagnostic utilities to aid in troubleshooting • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution • Identify and learn appropriate software and hardware used and supported by the organization • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals • Test fixes to ensure problem has been adequately resolved • Perform post-resolution follow-ups to help requests • Develop help sheets and frequently asked questions lists for end users QUALIFICATIONS: • High School diploma • 3-year computer related experience • Able to work independently as well as in a diverse, team environment • Reliable, able to work under pressure and meet deadlines • Excellent communication skills, professional demeanor • Detail oriented, excellent organizational skills • Good understanding of the organization’s goals and objectives • Exceptional written and oral communication skills • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills • Strong documentation skills • Ability to conduct research into a wide range of computing issues as required • Ability to absorb and retain information quickly • Ability to present ideas in user-friendly language • Highly self-motivated and directed • Keen attention to detail • Proven analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks in a high-pressure environment • Exceptional customer service orientation • Experience working in a team-oriented, collaborative environment SKILLS AND ABILITIES: • Strong analytical problem solving and strategic thinking skills • Excellent interpersonal skills • Ability to travel as needed • Basic computer skills and proficient in Microsoft Office
EEO STATEMENT: PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. EO/Minorities/Females/Disabled/Veterans
Company Description
About PharmScript PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post-acute care facilities to provide medications and supplies to more than 125,000 residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated associates across the country who ensure that medications reach those who need it most in a safe, accurate and timely manner. PharmScript is a place where you can grow, thrive, and launch your career. Join us and discover the difference you can make.