Position Summary

The Pharmacy Technician performs routine clerical, secretarial, and administrative work in answering telephones, providing customer assistance, data processing, and record-keeping. The job description is to be used as a guideline only and may not incorporate all functions of the job; education and experience outlines are ideal qualifications/assets but do not necessarily reflect the requirements of the position.

Essential Job Functions include the following, but are not limited to:

Sterilize surfaces and equipment and prepare the pharmacy for opening

Greet customers and answering questions

Receive prescriptions and check their validity

Process prescriptions electronically and ensure all information is complete and accurate

Resolve issues when they arise (e.g. rejected insurance claims)

Select the appropriate medicine and measure dosages to fill prescriptions

Sort, stock, label medication and monitor inventory

Undertake administrative tasks (e.g. record-keeping) as assigned

Comply with all security measures and quality standards

Knowledge of medication and dosage measurement

Knowledge of pharmacy law and medical terminology

Excellent communication and customer service skills

Outstanding organizational skills

Reliable with a keen eye for detail

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.

Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.

Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.

Quality control—the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

Quantity—meets productivity standards and completes work in a timely manner.

Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Being flexible to work on weekends and at nights.

Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

CORE VALUES

· Integrity – Accepts accountability for problems and errors without excuses or blaming others Truthful in all dealings and communications, internally and externally. Fair with employees, customers, suppliers and investors.

· Respectfulness – Treats everyone with respect and courtesy; value the unique qualities and needs of individuals and committed to understanding and appreciating the diversity of cultures, opinions, and experiences of others.

· Teamwork – Works effectively with co-workers as a team; mentor and provide technical knowledge to co-workers; and demonstrate good attendance.

· Accountability – Makes all patients and customers a priority and attend to their needs immediately

· Professionalism – Knows how to perform your job, demonstrates a willingness to learn, demonstrates effective interpersonal interactions

QUALIFiCATIONs

Education and/or Experience

Previous experience in a pharmacy, retail, medical, or customer service setting.

Previous experience as a Pharmacy Technician.

National Certification from an accredited pharmacy technician certification program approved by specific state regulations (e.g. PTCB, ExCPT, etc.).

Language Skills

Reads and comprehends instructions, light correspondence, and memos; Writes simple to complex correspondence; Presents information in one-on-one and small group situations to customers, clients, and other employees effectively.

Mathematical Skills

Adds, subtracts, multiplies, and divides in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability

Applies common sense understanding to carry out detailed, written or oral instructions; Deals with problems involving some variables in standardized situations.