Duties and Responsibilities:

Responsible for the design and implementation of large data communications or telecommunications networks.

Maintains proper records of the designed networks. The network documentation should include network drawings, text descriptions and equipment configurations. Maintains documentation during the installation and implementation processes.

Advises management and provides technical guidance on networking solutions, product plans, and roadmaps. Provides management with reports on network availability, network performance, and project status.

Plans and monitors the installation of communications circuits.

Manages and monitors local area networks and associated equipment (e.g., bridges, routers, modem pools, and gateways).

Conducts short and long-term plan to meet communications requirements.

Plans, designs, and builds local area networks (LANs), wide area networks (WANs), from determining cables layout to placement and selection of firewalls, routers, switches, etc.

Performs in-depth analysis, develops improvements, and decides what hardware and software are needed to support the network. Looks at current data traffic, estimates how growth will affect the network and create models to predict future network needs. Research new technology and determine what would best support in the future.

Prepares tradeoff studies and evaluations for vendor equipment.

Generates network monitoring/performance report for LAN/WAN utilization studies.

Performs configuration, implementation, monitoring, problem resolution, and maintenance of firewalls, routers, switches, access points, network access control (NAC), Network Management Systems (NMS), Intrusion Detection Systems / Intrusion Prevention System (IDS/IPS), Virtual Private Networks (VPN’s), and security information and event management (SIEM) system. Use diagnostic programs; and utilities to ensure 99.9% network availability.

Interacts with other IT Support staff, other departments (within client as well as external agencies), and/or third-party vendors to determine network and infrastructure security requirements for new system implementations, troubleshoot and repair outages and service degradation, including performing research and gathering information, while ensuring network performance is not impacted.

Troubleshoots network systems, resolves, and rectifies network issues.

Monitors and identifies capacity and performance issues for enterprise network infrastructure traffic to ensure continued, uninterrupted operation.

Documents trouble reports using Remedy ticket system.

Provides accurate and timely updates in tickets.

Performs project management tasks such as team building, staff training and scheduling. Plans, schedules, and performs maintenance on network systems to avoid any down time due to networking issues.

Provides customer service (with products, services, and recommendations) to both internal and external customs that meets or exceeds the standards set by the Department.

Promotes and supports the use of technology that enables productivity and further enhances the level of customer satisfaction.

Responds to customer inquiries in a timely and courteous manner, while ensuring all customer communication is documented.

Adheres to all policies and regulations concerning confidentiality, use of state property, training requirements, and technical/physical security. Works at various locations as required.

Ensures all written communication is clear, concise, and audience appropriate.

Considers impact and the need for urgency when deciding a course of action.

Does not misuse government property for personal gain, including non-work-related internet usage.

Motivates and leads cross-functional teams and manages stakeholder groups at various levels of the organization to build trust and forge critical consensus.

Meets legal, regulatory, and policy mandates.

Education:

● Associate degree from an accredited college or university with a major in Information Technology or related field or equivalent experience.

General Experience:

This position requires a minimum of eight (8) years of computer-related experience.

Specialized Experience:

● At least 3 years of experience configuring firewalls.

● At least 7 years of experience configuring routers and switches.

● At least 10 years of experience monitoring network equipment.

● At least 10 years of experience with excellent communication skills (oral and written) in clear, concise English with correct spelling and grammar.

● Must have experience with network analysis/management tools and techniques and be familiar with Personal Computers (PCs) in a client/server environment.

● Must be familiar with IT technology and long distance and local carrier management.

Note: DMV candidates preferred. Remote positions(but required to go onsite when needed)

Location : Baltimore, Maryland