Job Description

PHILLIPS HOME IMPROVEMENTS

• DO YOU WANT TO WORK FOR AN ORGANIZATION THAT VALUES PEOPLE?
• DO YOU DESIRE JOB GROWTH? AND A POSITION THAT CHALLENGES YOU?
• DO YOU WANT TO WORK ON A FUN TEAM WITH GREAT BENEFITS?
• ARE YOU TIRED OF BEING ASKED TO BLUR ETHICAL LINES?
• DO YOU WANT TO WORK FOR AN AWARD-WINNING TEAM WITH A GREAT REPUTATION?

OUR COMPANY: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies is seeking a dynamic individual ready to grow and develop our Inside Sales (Call Center) Representative Team.

This is an exciting time for Phillips; after doing business 22 years in North Texas, we are still growing rapidly. We are seeking energetic, positive, people-oriented and detail-oriented INSIDE SALES (CALL CENTER) REPRESENTATIVES poised to help us continue growing! If you’re SELF-MOTIVATED, THRIVE ON CHALLENGE, ARE CONFIDENT WITH SCRIPTING AND CUSTOMER-CENTRIC, we invite you to apply to join the Phillips Teamily!

WHY DO WE CALL OURSELVES THE PHILLIPS TEAMILY?

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DUTIES & RESPONSIBILITIES

• Ensure that every call is handled with World Class service.
• Manage an up-to-date, accurate database and reports.
• Set an example for effort, ethics, team play and decorum.
• Conduct inbound and outbound calls as needed, as well as special call campaigns to promote seasonal products or events

SKILLS

• Excellent manners, communication skills and quest for clarity
• Stellar Keyboarding skills
• Ability to follow a script

KEY PRIORITIES

• Maintain appointment schedules and open slots up to the minute. Prevent low percentage appointments from clogging high percentage opportunities.
• Ensure every company-generated lead is contacted, added to the database, profiled and resulted quickly and efficiently.
• Follow the script and work at an acceptable pace.
• Ensure the area is always clean, sanitary and professional.
• Adhere to the Inside Sales Center’s policy guidelines which are based on respect, courtesy, cleanliness, responsibility, teamwork, performance and fun.
• Any additional duties that may be assigned by the Inside Sales Supervisor.

BENEFITS FOR FULLTIME EMPLOYEES:

• Medical
• Dental
• Vision
• Disability
• 401K Plan w/Matching
• Paid Time Off
• Paid Holidays
• $12/hr.

PERKS

• Fun, challenging work environment
• Opportunities to develop leadership skills
• Work life balance

REQUIREMENTS

• High school graduate; some college preferred
• Must pass background and drug test
• 7:30am-2:30pm Monday through Friday part-time; Could work into fulltime; some Saturdays 9am-1pm
• Wear a uniform and exhibit professional presence every day
• Dependable transportation, attendance and punctuality!

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