Job Description

As a Help Desk Technician, you will work in a collaborative, team environment to deliver high-quality service to our customers. Some responsibilities include but not limited to:

• Use expert technical skills to perform support, implementation, and training functions including IT Service Desk, Desktop, Server (Premise / Cloud), Network, Email Threat Protection, User Awareness Training, Vulnerability Assessments, Email Migrations, MFA to the desktop, Managed Backups, Managed Firewalls, Hosted VoIP, and Contract Client Support.
• Work remotely with customers in addition to local travel to client sites to install and maintain computer systems and networks, aiming for the highest functionality.

Qualifications

• 3-6+ years of IT experience in a tech support related role.
• Prior experience in an MSP environment is highly preferred.
• Strong communication skills are a must with experience working face-to-face with clients.
• Ability to operate and excel in a collaborative and fast-paced work environment.
• Must have reliable transportation and possess a valid driver's license.
• Schedule flexibility to participate in On-Call rotation.
• Ability to lift up to 50 pounds occasionally.

Technical Requirements:

• Windows Domain environments (Server 2012 - 2022) - Active Directory (User, Groups, Permissions), Domain Profiles, DNS, Multi-server environments, Virtual server environments.
• Microsoft Application Suite Installation & Support - Office 365 Setup & Configuration - Word, Excel, Outlook, Teams.
• Next Generation Firewall Configuration and Support - Firewall policy and configuration, VPN Tunnels (Point-to-Point, Mobile User), QOS, Traffic routing, Web Blocking (i.e. Watchguard, Meraki, Sonicwall, Cisco).
• Managed Switch Configuration - Creating and supporting VLAN environments, Port tagging, QoS, and configuration.
• Wi-Fi Configuration and Support.
• Desktop Application/Software Configuration and Support.
• Microsoft Azure Server Environments - Creating, migrating, and support.
• MFA Implementation and Support for Websites, Desktops, Servers, and VPNs.
• Implement, Configure, and Support Email Threat Protection, User Awareness Training, Cloud Managed Antivirus, Password Manager, Cloud Hosted Firewalls, DNS Redirects, and Cloud Hosted VoIP (Phones).
• Perform Network and Security Vulnerability Assessments, Email Migrations to Office 365.
• Consult customers on best practice methods to mitigate IT security-related concerns to ensure they remain secure.
• Configure and Support Access Control systems (i.e CDVI, Brivo, etc.).
• Managed Backup / BDR Environments.
• Basic Mobile Device Support - IOS and Android.
• Apple MAC OS 10.xx + Windows Operating Systems (Windows 10, 11) support.
• IP based Security Camera Configuration and Support.

Additional Information

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you .