Job Description

ATPHOENIX AIR CONDITIONING AND HEATING, we firmly believe a company is only as good as the people we employ. We are committed to being the best in the industry by building a team that provides unmatched value to our clients. Our mission is to establish long term relationships with our clients. At Phoenix our great reputation is built on over 16 years of experience with highly satisfied customers throughout Orange County. If you're looking for more than just another job...we may have the career choice that is right for you.

OUR VALUES:

• Pioneering the industry we serve through innovation and creativity
• Absolute honesty and integrity
• Passionate, heartfelt caring and support for our customers
• Teamwork is the source of our strength
• Change is essential; we will always embrace it.
• We encourage our associates to be prudent risk takers, to grow, to contribute and accomplish

We are currently looking for a Customer Experience Coordinator to manage the day to day scheduling operations and ensure that jobs are ready for installation. The CEC is responsible for the creation of department job files, contacting customers regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, customers , vendors, and the office.

JOB DUTIES:

• Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.
• Review and create job packets for install teams daily.
• Coordinate with warehouse for job staging according to schedule.
• Coordinate all schedules with customers, install team and sub-contractors.
• Check paperwork and timecard from previous day's job, schedule any punch lists or uncompleted items.
• Administrative support for comfort specialist.
• Make sure that all jobs have permits and the inspections are called in timely.
• Complete paperwork for job costing, orders received etc. and send to Accounting.
• Maintain warehousing of Company supplied tools. Generate check out lists and reconcile upon return.
• Coordinate scrap outs and scrap runs to the dump or with scrap buyers.
• Coordinate with vendors as needed regarding returns, warranty, delivery etc.
• Other duties as assigned

WORK HOURS: 7:30 to 4:30, Monday through Friday

PAY: $22-$26/hour depending on experience

BENEFITS: Medical, Paid Holidays, Paid Vacation, Paid Sick time

REQUIRED QUALIFICATIONS:

• Advanced customer service skills.
• Ability to multi-task
• Organized
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customer service and/or project management or equivalent combination of education and experience
• Excellent communication skills
• Working knowledge of GPS and mapping software
• Energetic personality