Job Description

We are hiring full time call taker/Dispatcher. The candidate's will be chosen according to experience. Answers phones and provides excellent customer service for towing services and impound company, dispatch calls, data entry, may assist with releases during business hours, etc.

WHO WE ARE LOOKING FOR:

Team players who are self-motivated and will enjoy working in in the towing industry. This position will require some level of supervisory skills to direct and communicate efficiently with a team of drivers. Prior Customer Service Representative experience should include multi-tasking skills, ability to answer calls simultaneously on a multi-line phone system, and the ability to navigate quickly on our mapping systems and give accurate ETA’s to customers and clients.

QUALIFICATIONS/EXPERIENCE

• Must pass drug and background screens
• 1 year customer service/phone experience
• Knowledge of the Phoenix Metropolitan Area and East Valley a plus
• Ability to retain knowledge and learn quickly
• Proficient with multi-tasking
• Basic knowledge of Excel and Word
• Strong customer service skills and ability to follow through and assist the customer till the end of the call.

PRIMARY RESPONSIBILITIES

• Answer incoming calls and assist callers with impound questions.
• Assign and dispatch jobs based on prioritization, and distance unitizing company software
• Update information in calls and close each call with correct fees and service information.
• Utilize GPS tracking and google maps to accurately calculate travel time and on-site time and give accurate ETA’s to ensure on-time arrivals
• Maintain excel spreadsheets
• Assist with in-person vehicle releases

BENEFITS:

• Health Insurance
• Dental insurance
• Vision Insurance
• Vacation Time
• Paid time off

Company Description

We have been in business since 1997. Services we provide are light, medium, and heavy-duty towing, Landoll transport and equipment moving, and road side assistance. We get involved in events within our industry and in the community. We stay on top of training, education, and new technologies. Our success is due to our team of professional tow truck operators and dispatchers, who bring experience and a high level of customer service to us.