Job Description
THIS POSITION CAN BE BASED IN IN OUR HQ IN GLENDALE, CA OFFICE.
WHY JOIN OUR TEAM?
Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded! We are one of Los Angeles Business Journal’s 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of each and every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:
This is an excellent opportunity for a professional to join a company that values and rewards dedication, hard-work, team-players
The Customer Success Manager is focused on ensuring healthy customer
retention through proactive account management activities. In collaboration
with Client Success, Sales and Product Management, this position provides
visibility into customer feedback, issues and stability. The ideal candidate will
have effective customer engagement skills with exceptional critical thinking
capabilities. This position functions as a trusted advisor to Phonexa's clients and
requires a solid understanding of affiliate or performance marketing. The Client
Success Manager reports directly to the Director of Sales & Client Relations
and the Director of Business Development.
Working in a fun and fast paced environment, the candidate must be able to
interact with multiple customers and juggle multiple projects throughout the
day while tracking progress and delivering top-notch account management in a
timely manner.
At Phonexa, the Client Success team interacts closely with the
Sales team to ensure our customers are wildly successful.
RESPONSIBILITIES
PREFERRED QUALIFICATIONS
Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.
NOTE: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Phonexa is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. Phonexa expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
Company Description
Phonexa is the leading all-in-one marketing solution for publishers, direct advertisers, brands, and affiliate networks. Phonexa's solutions for call tracking, lead distribution, email marketing, and integrated accounting allow businesses to work more efficiently while providing robust tools to allow them to increase their ROI. Phonexa's platform is designed for lead generators and marketers of all industries.