Incredible opportunity to work among Detroit's only Osteopractic Physical Therapy Team, awarded the national clinic of the year by the American Academy of Manipulative Therapy and mentored by a fellowship-trained manual therapist who is one of the most skilled dry needling therapists in the state. We utilize a team approach, nurturing environment, and employee-centric mentality that allows for personal growth and becoming part of a culture that you will enjoy being a part of.
Oversee Patient Care and Documentation
Completes Evaluation, Progress Note, Treatment, Discharge
Evaluates all patients referred for physical therapy
Completes Progress Notes at a frequency determined by their insurance carrier
Completes documentation via EMR
Prepares and submits clinic reports via EMR, assuring confidentiality and following all HIPAA guidelines to include initial evaluations and summaries, daily treatment notes for all patients seen that day under his/her care, progress reports to referring physicians and agencies, discharge reports and summaries, special reports and daily attendance records and summaries
File patient incident reports when needed
Admin to scan document into patient chart
Confers with persons most closely associated with the active management of the patient and to keep them informed of any additional patient needs, treatment modifications and/or progress
Example: case managers, attorneys, social workers, surgeons, etc.
Treats patients of all ages, race, creed, gender, culture, socioeconomic background, and disability without bias or prejudice
Respects and understands the patient's right to treatment and right to involvement in treatment decisions
Practices ethical responsibility based on the cultural, ethnic and religious beliefs of the patients served and applicable law
Excels in the area of customer service; Monitors and trains this expectation to staff
Efficiently and accurately uses and teaches technology used in the office, and any software required to complete his/her job or as required by management
Routinely completes all of HIPAA Privacy and Security training as required by B2Y management team and ensures compliance to these privacy policies within their clinic
Reaches out to patients for conflict resolution when needed
CD may also enlist the help of COO for patient conflict resolution when needed
Manages the employees listed directly underneath in Organizational Chart
Includes Admin, clinical staff, techs, and/or students
ADP Time and Attendance Supervisor
Approve employee timecards in ADP
Timecards must be reviewed for accuracy and approved at end of pay cycle in preparation for payroll
Manage employee schedule for assigned clinic location
Manage/approve employee time off requests, ensure employees find appropriate coverage when taking time off, etc
Coordinate with other clinic CD’s if necessary when making schedule adjustments and finding coverage
CD’s may opt to have employees “swap roles” if absolutely necessary in order to cover a shift
Example: In the event of admin absence, PTA can cover as tech and tech covers the front desk
CD may decide no extra coverage is needed in the event of a slow schedule
CD may choose to send home extra staff in the event of a slow schedule
Attempt to address and resolve any employee issues as they arise
HR related concerns can be directed to the HR Department
Any other concerns/issues that cannot be resolved should be brought to the COO
Document any employee incident(s) when necessary in order to be reviewed later during an employee performance evaluation
Attempt to address and resolve any issues as it relates to COVID-19
Stay current with the guidelines/recommendations for outpatient healthcare facilities within your clinic’s county
ie: reach out to the county’s health department for update information and/or changes
Communicate any updated information and/or changes to upper management
Communicate to the CEO and COO any updates and/or modification requests to the clinic’s COVID-19 policies and procedures as they arise
CDs and upper management should work in collaboration to develop and implement the best practices as it relates to navigating COVID-19
CEO has final say regarding which policies and procedures will be implemented and/or discontinued as it relates to COVID-19 to ensure the cohesiveness between all clinics
Assist with employee recruitment
Post job positions on Indeed (your B2Y email is affiliated with our company account)
Review resumes
Complete phone screens for potential candidate(s)
Conduct Interviews
schedule interviews in collaboration with the admin during; blocking off the schedule if necessary
Consider having other team members assist with interview when appropriate (ie: tech or admin) to help determine the candidate’s overall fit within the team dynamic
CD may delegate any/all recruitment tasks to the admin or tech when necessary
CD does not offer a job or make any hiring decisions
CD forwards their top candidate selections via email to the CEO and CCO
CD includes information such as CV, name, phone number, email, rate of pay (if discussed), preferred schedule, locations they will work at, and any other pertinent information.
CEO to contact candidate, negotiate rate of pay, and making hiring decisions
CCO will initiate onboarding and determine training schedule
New hires are provided with training checklists from the CCO during their initial onboarding that the CD should “sign off on” at the completion of training to signal that the new hire has successfully completed their training.
Forward completed training checklist to CCO
Provide any additional guidance/mentorship to new hire if necessary
Assist with employee dismissal
When giving notice, staff should be instructed to alert their supervisor
CD immediately alerts the CEO, CCO, and COO when an employee gives notice
Begins the recruitment process to replace the staff member that is leaving ASAP
Collect any company property from employee (ie: office key)
May choose to plan a “going away” event if necessary
May delegate tasks to admin and techs
CD coordinates an exit interview between the employee and HR Department to occur on employee’s last day
Conduct Employee Performance Reviews
Conducts biannual employee performance reviews in collaboration with the COO
COO to maintain the performance review tracker
COO alerts the CD when an employee performance review deadline is approaching
COO arranges and schedules performance review
CD completes the performance review (COO may attend if requested)
COO forwards completed documentation to CEO/CCO to be uploaded to employee’s ADP profile.
COO updates performance review tracker
CD/COO have the option to enlist the help of our HR Department: Carolyn Bisby when conducting performance reviews if needed
Disciplinary Action
Notify CEO/COO and HR department if performance review reveals the need for any disciplinary action
Following the guidance of HR department, CD/COO to communicate what disciplinary action is to be taken
Adheres to and promotes B2Y policies, procedures, and core values:
Patient First Approach
Positive Attitude
Internal/External Education
Team Approach
Ethical Pride
Ensure employees are exhibiting professionalism
TV’s are for patient use only - CD’s are to ensure that staff are not watching TV but are engaged with patients and staying busy when on the clock
Employees should be focused on and interacting with patients when they are present in clinic
No cell phone use in front of patients
Ensure employees look professional and abide by the uniform policy
Ensure employees are utilizing safe and sanitary practices
Hand sanitizer in between patients
Cleaning mats, equipment, and linens between use, etc
Ensures clinic maintains a warm, friendly and welcoming relationship with all patients, B2Y staff, all medical and non-medical professionals, vendors and visitors
Maintains a clinical atmosphere that coincides with B2Y core values (mood, vibe, artwork, energy, and flow)
Best efforts to keep clinic morale high
promote a positive, fun, and inclusive working atmosphere within the clinic
Celebrate employee birthdays and/or special occasions is encouraged but not required
Provide feedback and suggestions to improve clinic for patients and employee to the COO
Manages the overall efficiency of daily clinic operations
Maintains a patient treatment schedule consistent with the needs of the clinic, adjusting hours of operation and staffing as appropriate
Communicate/coordinate any schedule adjustments to the front desk admin ASAP
Exhibit best efforts to maintain productivity standards (Kept Promise Indicators/KPIs)
Ensures that staff are completing their job tasks and staying busy
Delegates tasks to employees when needed and directs the work flow of daily operations within the clinic
Oversee the arrival of packages to the clinic
Any package that is delivered to the clinic is for clinic use and may be opened immediately
May delegate admin/tech to open package and distribute/assemble contents
Ensure that the boxes are broken down and delivered to the recycling bin
Keeps the clinic open and functional during the posted hours of operation
In the event of weather, power outages, and/or other unforeseen circumstances, the CD must make best efforts to keep clinic open
Closing the clinic in the event of an unforeseen circumstance requires approval from the CEO
Patients, staff, and upper management should be notified of any last minute approved closings
Admin to post notice on company social media
Send out a “patient broadcast’ message via Kareo Engage to all patients scheduled
Ensures that the clinic is neat, organized, and clean
Oversee that the tech is completing their cleaning and re-stocking tasks, etc
Ensure that the cleaning, hydrocollator, and bathroom logs are regularly completed
Notify the COO if the clinic requires any additional cleaning
Works directly with Front Office Administrator to ensure proper protocols and procedures are followed by the clinic
Completes all reporting directed by senior management within time frame given
Immediately communicates any changes from clinic normal operations to COO, including but not limited to: facility maintenance issues, IT related issues, weather, changes in hour of operations, staffing, incident reports, and disciplinary actions
Addresses any technical, mechanical, and/or building issue that may arise
Work in collaboration with the admin to address any issues
Collaborate with the COO if needed
Utilize the “what to do in case of emergency” information contact sheet for a list of important contacts
Communicate the problem and solution being implemented to the COO/CEO. Any expenses over $100 require pre approval from CEO
Determine when purchases are necessary for the clinic using company card
Purchases over $100 require pre approval from CEO
Collaborates with the COO and Front Office Administrator to ensure the clinic excels in scheduling, billing, EMR core functions
Collaborate with administrative personnel and billing team when necessary to ensure ethical, accurate, and best billing practices
Ex: knowing insurance limitations in regards to units allowed per visit, total units allowed, corresponding to billing team inquiries in our EMR
Ex: willing to add last minute evaluations same day
Ex: coding and charging appropriate units relative to duration CPT code is delivered
Provides leadership and guidance as a clinical educator
Remains flexible in regards to clinic hours and schedule
Any scheduling changes and time off should be reported to the COO
Utilize the employee roster to find coverage for days requesting off
Time off to be approved by the COO → CEO
Works to ensure proper procedures are followed as related to clinical mentorship program and student programs; Must also be a clinical mentor
Seeks out learning opportunities, stays relevant with current evident in treatment approaches, and exercises the most evidence-based interventions
Available on-site to coach and develop staff, answer questions, deploy new work initiatives as directed by upper management
Supports the clinic and clinical staff and occasionally assumes these responsibilities in their absence
Participates in regular leadership meetings, lunch and learns, and attends any training as requested / approved by senior management
Leadership meetings are every other Monday from 12:30pm - 1:00pm via TEAMS
Coordinate, organize, and alternates hosting Lunch and Learn Meetings
Lunch & Learn Meetings are held the last Monday of every month (unless a holiday it will be the week prior) from 12:00p-1:00p
Each location will alternate organizing and implementing the Lunch & Learn Meetings
ie: Canton hosts month 1, Grosse Pointe hosts month 2, Royal Oak hosts month 3, Canton hosts month 4, and so on
Seek out presenters to present
Delegate staff to seek out speakers and brainstorm possible meeting topics
The exact schedule of which location will be hosting on which date is subject to change and CD must be flexible
The meeting will be broadcasted via TEAMS to the other clinics from the “hosting” clinic
Assists with marketing efforts and clinic growth
Attends sales luncheons or community outreach events within the area to improve community awareness of B2Y and establish relationships with referral sources when possible
Enhance the patient experience, demonstrate patient appreciation, and captivate the patient experience by means of google reviews, internal referrals/marketing, and responding to feedback as appropriate
Responds to all communications with employees, management, physicians, vendors, case managers, transportation, and patients within a timely manner to ensure effective communication
Delegate tasks to admin, clinicians, and techs as needed