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Case Manager

Physician Life Care Planning, LLC

Case Manager

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Case Manager

    Purpose of Job

    The Case Manager role is a customer-centric, logistics position. In this role, the Case Manager routinely interfaces with customers and Company personnel to manage production timelines, schedules and workflows. This role involves extensive email and telephone communication with the Company’s customers, experts, and staff.

    The Case Manager also provides clients and prospective clients with information about the Company’s products and services. In addition, the Case Manager is a proactive troubleshooter and problem solver who addresses potential conflicts and case-specific challenges with a high degree of urgency and professionalism. This role is responsible for providing complex administrative support to physicians and non-physician experts. They are responsible for managing expert caseloads, coordinating travel, scheduling appointments, depositions and trial testimonies.

    Job Requirements

    Intake new cases in a customer-centric fashion

    Manage complex inquiries via telephone and email

    Communicate effectively with experts to clearly define completion dates, deadlines, deposition/trial schedules, and Company policies

    Work with the Accounting department to ensure a high level of communication regarding customer demands, case specifics, and circumstances which may affect billing/invoicing

    Manage a minimum caseload of 50 active cases

    Understand and be able to describe the Company’s products and services

    Master a full understanding of the Company’s retention agreements, processes and procedures

    Identify process improvements

    Ensure client inquiries are handled in a timely and professional manner

    Manage adherence to calendar, and provide guidance to the Company’s production team to ensure it is up-to-date with all production deadlines, as well as the demands of depositions, trials, and experts’ out-of-office schedules

    Possess the ability to interpret a variety of technical instructions and deal with multiple complex issues

    Distribute products in accordance with Company policy

    Other duties may be assigned as needed

    Minimum Requirements

    Two (2) years customer service experience

    Strong telephone and customer service skills

    Must be a good active listener

    Experience working within a web-based work environment

    Intermediate to advanced skills using Microsoft Office Suite

    Typing 50 WPM (Typing test required)

    Be able to multi-task, prioritize and manage time efficiently

    Proven problem-solving mentality

    Must possess experience working in a team setting, and at the same time, be proactive and able to work independently without excess direction.

    Preferred Requirements

    Bachelor’s Degree in Business or related field

    Experience as a Personal Injury Paralegal

    Work Schedule

    5 day/40-hour work week of 8:30am - 5:30pm Monday - Friday

    Be available to work overtime as needed

    Work Environment

    Physician Life Care Planning, LLC is an equal opportunity employer for qualified individuals with disabilities. The Company makes reasonable accommodations where appropriate in order for qualified individuals to perform the essential functions of the job.

    Confidentiality

    Case Managers must adhere to Federal HIPAA laws and regulations and be willing to sign a confidentiality agreement.