PickleballCentral.com is seeking customer service representatives to work from the office or, after training, from their home. A month of training will take place in-person at our Kent, Washington headquarters at our Kent location. There may be times that in-person office time is required, only local candidates will be considered.

We strive to follow the Golden Rule and treat our customers and employees the way we would like to be treated. We are passionate about the sport of pickleball and are proud to be the biggest pickleball store in the world.  Reps will assist customers with placing orders via phone and email, answer customer questions, and help solve issues with customer's orders. We love our employees and customers.  To learn more about our company, please check out our website at www.pickleballcentral.com

JOB DAYS AND HOURS: This could be a FT or PT job and include a Saturday shift

REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE POSITION:

• Provide excellent customer service at all times.
• Able to become a pickleball product expert
• Use excellent verbal and written skills to communicate with customers, vendors and peers.
• Uses selling techniques to assist customers in their buying choices.
• Uses MS Office, Google docs and other in-house software programs to
• Work with and in other departments as necessary.
• Uses de-escalation skills with customers when necessary.  Troubleshoots and solves issues and conflicts. 
• Provides quality and quantity of work.
• Has a home work environment that is free of noises that would be heard by customers when on the phone.

QUALIFICATIONS AND SKILLS:

High school diploma or equivalent

2 years customer service experience, preferably some on-line and phone experience.

Experience multi-tasking

Intermediate user of MS Office products and Google docs.  Experience in Big Commerce or other e-commerce platforms preferred.

Experience working from home and able to stay on task and meet deadlines and expectations.

Experience with the game of pickleball and products a plus.

COMPENSATION: $17-$22/hr

BENEFITS:

• Paid vacation and sick days per company policy.
• Health, dental insurance benefit for full time employees.
• Great employee discount for pickleball products
• Fun supportive workplace with happy pickleball people.

COVID Considerations: To create a safe work environment, we have a mandatory COVID 19 vaccination policy for all employees, with exceptions for ADA and/or a sincerely held religious belief.

PickleballCentral.com provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable law.