Job Summary
Under the direction of the General Manager, the Assistant Manager is responsible for the successful execution of the Pie Five experience through serving the guest in a team member capacity, directing subordinates, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.
Essential Job Functions
Able to perform the essential job functions of the team member position
Direct team members and delegate responsibilities
Perform register closeouts and bank deposits
Address and resolve guest concerns
Open and/or close store, including the execution of related responsibilities
Manage all aspects of recruitment, development, and performance management of subordinates
Forecast sales, schedule associates, and manage payroll based on business patterns
Manage product ordering and inventorying, maintaining proper level of stock
Owning the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner
Performs other related duties, as assigned by company management
Basic Qualifications
Prior restaurant or customer service experience (at least 2 years)
High school degree, or equivalent
Minimum Qualifications
Must be able to direct others and delegate responsibilities
Must be able to calmly and professionally address and resolve guest concerns
Must be able to effectively communicate with guests and other employees
Must be able to listen attentively to guests, supervisors, and employees
Must be able to actively engage the guest throughout their experience
Must have a sense of urgency
Must be organized, flexible, and detail-oriented
Must be able to comprehend and execute local food-handling laws and standards
Must be able to comprehend and execute Pie Five standards and expectations
Must be able to act in a professional manner that promotes a pleasant work environment
Must be able to cross-train in all positions, and successfully pass a manager skill test
Must be able to focus and perform with a high level of energy throughout the shift
Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Other Criteria (Preferred)
Prior supervisory experience
Physical & Mental Requirements
Must be able to stand for periods of up to 11 hours
Must be able to bend, stoop, and kneel repeatedly over a long period of time
Must be able to lift up to 40 pounds