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General Manager

Pie Five-Fuzzy's-Dickey's

General Manager

Carrollton, TX
Full Time
Paid
  • Responsibilities

    Job Summary

    Under the direction of the District Manager, the General Manager is responsible for the successful execution of the Dickey's Barbecue Pit experience through serving the guest in a team member capacity, directing subordinates, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.

    Essential Job Functions

    Able to perform the essential job functions of the team member position

    Direct team members and delegate responsibilities

    Perform register closeouts and bank deposits

    Address and resolve guest concerns

    Open and/or close store, including the execution of related responsibilities

    Manage all aspects of recruitment, development, and performance management of subordinates

    Forecast sales, schedule associates, and manage payroll based on business patterns

    Manage product ordering and inventorying, maintaining proper level of stock

    Owning the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner

    Performs other related duties, as assigned by company management

    Basic Qualifications (Required)

    Prior restaurant or customer service experience (at least 2 years)

    Prior supervisory experience (at least 1 year)

    High school degree, or equivalent

    Minimum Qualifications (Required)

    Must be able to operate with minimal supervision

    Must be able to direct others and delegate responsibilities

    Must be able to calmly and professionally address and resolve guest concerns

    Must be able to effectively communicate with guests and other employees

    Must be able to listen attentively to guests, supervisors, and employees

    Must be able to actively engage the guest throughout their experience

    Must have a sense of urgency

    Must be organized, flexible, and detail-oriented

    Must be able to comprehend and execute local food-handling laws and standards

    Must be able to comprehend and execute Dickey's barbecue Pit standards and expectations

    Must be able to act in a professional manner that promotes a pleasant work environment

    Must be able to cross-train in all positions, and successfully pass a manager skill test

    Must be able to focus and perform with a high level of energy throughout the shift

    Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume

    Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

    Other Criteria (Preferred)

    Prior General Manager experience

    Physical & Mental Requirements

    Must be able to stand for periods of up to 11 hours

    Must be able to bend, stoop, and kneel repeatedly over a long period of time

    Must be able to lift up to 40 pounds