Job Summary

Under the direction of store management, the Shift Lead is responsible for the successful execution of the Pie Five experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.

Essential Job Functions

Able to perform the essential job functions of the team member position

Direct team members and delegate responsibilities

Perform register closeouts and prepare bank deposits

Address and resolve guest concerns in the absence of management

Open and/or close store, including the execution of related responsibilities

Perform other related duties, as assigned by company management

Basic Qualifications (Required)

One year of restaurant or customer service experience

Minimum Qualifications (Required)

Must be able to direct others and delegate responsibilities

Must be able to calmly and professionally address and resolve guest concerns

Must be able to effectively communicate with guests and other employees

Must be able to listen attentively to guests, supervisors, and employees

Must be able to actively engage the guest throughout their experience

Must be organized, flexible, detail-oriented, and work with a sense of urgency

Must be able to comprehend and execute local food-handling laws and standards

Must be able to comprehend and execute Pie Five standards and expectations

Must be able to act in a professional manner that promotes a pleasant work environment

Must be able to cross-train in all positions, and successfully pass a shift lead skill test

Must be able to focus and perform with a high level of energy throughout the shift

Must be able to consistently maintain a friendly and outgoing demeanor throughout shift

Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Other Criteria (Preferred)

Prior supervisory experience

High school degree, or equivalent

Physical & Mental Requirements

Must be able to stand for periods of up to 7 hours

Must be able to bend, stoop, and kneel repeatedly over a long period of time

Must be able to lift up to 20 pounds