Job Description

Job Description

PAY SCALE: $21 - $25/hr

REPORTS TO: IT Manager

SCHEDULE: 40hr/Week, Full Time/Hourly

UNION STATUS: Non-Represented

A perfect opportunity for career growth in the IT field! The IT Support Specialist is an entry-level position whose primary responsibility is to support our professional staff in serving our community. The IT Support Specialist will assist with computer and desktop phone setup , device installation , troubleshooting , Microsoft 365 (particularly, Outlook, Excel, and Word), Zoom , and Yardi cloud-based database and resident management software. Train your skills and expand your knowledge in the rapidly growing world of affordable rental housing! PCHA offers 100% employer-paid comprehensive health benefits packages , generous vacation schedules , an employee assistance program , and a fast-paced, dynamic environment in service to your community from day one of employment for both OPEIU8-Represented and Non-Represented employees.

ESSENTIAL DUTIES:

The IT Support Specialist is a non-exempt non-union full-time position under the IT Manager, in the administrative staff under the Executive Director. The IT Support Specialist is responsible for addressing low-level IT issues such as:

• Serve as the “Front Line” for IT queries from staff;
• Provide computer system, phone system, and desk set-up, configuration, and tear-down;
• Identify and address hardware and software issues; troubleshoot and diagnose equipment malfunctions, and dependent on the severity of the problem, either resolve the issue or refer to the IT Manager;
• Respond to user requests for assistance on computer-related problems;
• Provide primary AV Support for all meetings held both onsite and offsite, as applicable;
• Organize and monitor IT inventory;
• Maintain wide berth of knowledge on software and hardware operating system issues and solutions;
• Occasionally travel between multiple sites when necessary to provide IT support;
• Provide professional, polite, and respectful customer service at all times;
• Perform all duties with high regard for integrity, honesty, and confidentiality, and demonstrate respect for the diverse community PCHA serves and represents;
• Assist in the maintenance of the PCHA Website;
• When trained, serve as backup for IT Manager when IT Manager is unavailable for On-Call work;
• Other duties as required or assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS

The IT Support Specialist is an entry-level IT position. Suggested qualifications include:

• High School Diploma or equivalent;
• AA Degree in a computer-related field or equivalent experience;
• Strong skills in software and hardware troubleshooting and repair;
• Must have a valid driver’s license with an acceptable driving record and auto insurance.

KNOWLEDGE, SKILLS AND ABILITIES

• Passion for learning and discovering solutions to complex problems in serving the people of our County;
• Ability to communicate technical information effectively and courteously in oral and written forms to both experts and novices in the field;
• Expert-level expertise with MS Office products , including Word, Excel, Outlook, and PowerPoint;
• Strong knowledge of Windows Desktop Operating Systems ;
• Experience working with an on-premises active directory environment that runs hybrid with Office365 and Azure;
• Strong technical knowledge of current network hardware, protocols and standards;
• In-depth knowledge of applicable data privacy practices and laws;
• Knowledge of virtualization;
• Familiarity with virus and spyware protection tools;
• Demonstrated ability to get along with others effectively; to lead and inspire, to participate as a team member, and to give and accept criticism constructively;
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals;
• High level ability to plan projects effectively, manage their timely implementation and effectively use the agency's management tools;
• Have a high regard and ability to meet schedules and timelines; demonstrate excellent ability to work independently with little direction;
• Ability to engage a wide variety of people with a high level of professionalism, courtesy, and good humor, including culturally, socially, and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that an employee must handle to successfully perform the essential functions of this job. The job's activities occur primarily in indoor office settings:

• Occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing; occasionally lifting and/or moving up to 50 pounds;
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time;
• The noise level in the work environment is usually moderate.
• The hazards of this position include occasional contact with distraught or abusive members of the community.

Company Description

Since 1978, Pierce County Housing Authority has been committed to providing safe, decent, affordable housing and economic opportunities to all county residents. Today, we serve more than 2,000 households in need and manage over 650 affordable units with a total staff of 40 employees. We recognize and serve the wide variety of needs demonstrated by Pierce County's diverse landscape, ranging from urban to rural housing markets, and spanning all ages, races, family situations, and levels of ability.

For more information on our mission statement, services, open positions, and available units, please visit pchawa.org.

Company Description

Since 1978, Pierce County Housing Authority has been committed to providing safe, decent, affordable housing and economic opportunities to all county residents. Today, we serve more than 2,000 households in need and manage over 650 affordable units with a total staff of 40 employees. We recognize and serve the wide variety of needs demonstrated by Pierce County's diverse landscape, ranging from urban to rural housing markets, and spanning all ages, races, family situations, and levels of ability. \r\n\r\nFor more information on our mission statement, services, open positions, and available units, please visit pchawa.org.