Benefits:
401(k)
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
We are seeking a friendly and service-oriented Piercing Care Coordinator to join our team! Our Piercing Care Coordinator is dedicated to providing an exceptional experience for every client. As sales support for our piercers and piercing clients', the Piercing Care Coordinator contributes to the experience of our luxury piercing products and services for the full customer journey, beginning pre-appointment staying focused on the end goal of healthy, healed piercings.
In this role, you will be responsible for:
responding to piercing customer communications in person and by text and email
supporting piercing-related sales in person at counter
providing support for traditional jewelry sales as needed
executing day-to-day operational tasks within the piercing area
seeking ways to improve the piercing customers' experiences
demonstrating responsibility & accountability for individual & team goals
submitting photos & videos for marketing content
Operational tasks include but are not limited to:
organizing & tracking in store and online piercing jewelry orders and repairs
submitting and receiving special order & custom piercing jewelry sales
supporting sales and problem solving at the piercing counter
ordering & organizing piercing department supplies
contributing to overall studio hygiene
maintaining clean systems for orders, repairs, appointments, and will call
managing accurate inventory of piercing jewelry & supplies
Our Piercing Care Coordinator operates in a fast-paced environment and acts as the traffic controller for the piercing department, with the goals of exceptional sales and service at the heart of every choice they make. You'll have the opportunity to have a clear impact on the customers' experiences, the piercing projects performed, and daily sales in your location.
Schedule:
About You:
Bachelor’s Degree or equivalent preferred.
Sales skills & experience working in a retail environment (jewelry and/or piercing counter experience is a plus)
Desire to connect, solve problems, create lasting positive experiences
Excellent professional verbal and written communication
Strong attention to detail
Ability to adhere to & implement security policies and procedures regarding high value products
Ability to think critically and adapt quickly in a flexible work environment
Exceptional time management skills and accountability
Team-oriented & collaborative worker
Eagerness to learn & grow