About the Role

We’re looking for a warm, energetic, and detail-oriented Front Desk Administrator to join our team. As the first and last face clients see, you'll play a vital role in shaping their experience. You’ll support smooth daily operations, provide exceptional client care, and help grow our community through lead nurturing and membership sales.

Schedule Requirements

Must be available to work a minimum of 3 shifts per week, including at least one weekend day (Sat or Sun)

Typical shift blocks: 8:30 AM – 12:30 PM and 4:00 PM – 7:30 PM

Must be flexible and available to provide shift coverage as needed

Key Responsibilities

Deliver exceptional customer service and hospitality at every client touchpoint

Support smooth daily studio operations and assist the Studio Manager (e.g., preparing schedules, daily reports, client file prep)

Manage studio communications—phone, email, and in-person interactions—promptly and with professionalism

Conduct follow-ups and execute sales processes to convert leads and new clients into members

Greet prospective clients, offer studio tours, and support new client onboarding

Manage check-ins, bookings, schedules, and client payments

Troubleshoot client concerns with care, clarity, and professionalism

Support instructors by maximizing their client bookings

Maintain a clean, organized, and welcoming studio environment—including the front desk, common areas, break room, and restrooms

What We’re Looking For

Friendly, confident communicator with a genuine interest in wellness and client care

Strong verbal and written communication skills, especially via email

Demonstrated ability to drive sales and convert leads into loyal clients

Background in customer service, hospitality, fitness, or wellness (preferred)

Excels at multitasking and problem-solving in a fast-paced environment

Tech-savvy with strong computer skills; Mindbody or CRM software experience is a plus

Organized, detail-oriented, and proactive

Reliable, punctual, and works well in a team environment

Why Join PCOR?

Work in a warm, supportive, and wellness-focused environment

Play an important role in advancing our wellness mission

Gain experience in boutique fitness operations

Grow with an established and respected studio

Perks

Free Pilates classes

Paid Time Off

Training & Development

Opportunity for advancement