Job Description

The purpose of this job is to monitor customer accounts and payments to ensure collection of receivables and minimize company exposure as well as provide customer support.

ESSENTIAL FUNCTIONS

1. Perform collection of past-due invoices for direct bill, wholesale, fleet, and RV accounts
2. Monitor and review daily receipts as well as draft returns and collect payments accordingly
3. Develop and maintain customer relationships ensuring response to customer needs including invoices, transaction details, and other account specifics
4. Work with billing card services to active or inactivate accounts on direct bill
5. Support account set-ups by entering accounts into CreditView to document customer activities and issues
6. Work with store reconcilers to help research manual re-bills
7. Assist cash applications team with applying customer payments
8. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
9. Ensure all activities are in compliance with rules, regulations, policies, and procedures
10. Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Bachelor’s degree in business or related field preferred
• Minimum one year work experience required

SPECIALIZED KNOWLEDGE

• Intermediate Microsoft Office skills

COMPETENCIES

• Excellent analytical, critical thinking, and organizational skills
• Strong attention to detail
• Excellent written and oral communication skills
• Ability to make decisions and work with minimal supervision
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule Weekly Pay