Job Description

The Senior Manager of Change Management is a key role within the Change Management team tasked to oversee the creation and implementation of strategic change initiatives across the organization. This role is critical in ensuring change management initiatives are communicated, supported cross-functionally, and measured clearly to improve our organization’s effectiveness

_ This position is on-site in Knoxville, TN_

• Oversee the creation and application of the organization’s change management methodology and lead change management activities
• Leverage a change management process and tools to support adoption of the organization’s key initiatives and projects
• Establish governance and expectations for change management practices across the organization
• Track progress, report, and manage issues/risks of change management initiatives, adapting as needed
• Partner with stakeholders in Project Management, Communications, Talent Development and others to develop and roll out trainings, tools, and templates at an enterprise-level
• Partner cross-functionally to provide change management consultation, training, advice and support
• Create a network of change agents and change sponsors across the organization to upskill capabilities across the company
• Develop and lead a team of direct reports
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• Bachelor’s degree in business, human resources, communications, technology or other related field, or equivalent work experience
• Demonstrated experience building and implementing change initiatives across complex organizations
• Understanding of change management methodologies (ex – Prosci, ADKAR, others), tools, and approaches
• Change management certification or designation desired
• Experience and knowledge of change management principles, methodologies, and tools
• Excellent communication skills (written and oral) to facilitate large meetings and communicate with all levels of the organization
• Acute business acumen and understanding of organizational issues and challenges
• Strong strategic thinking, decision-making, and problem-solving abilities
• Strong ability to analyze data and make data-driven decisions
• Ability to use relationship-building and communication skills to influence others
• Strong stakeholder management skills

Additional Information

• General office work requiring sitting or standing for long periods of time