Pilots Birmingham was founded to elevate your brand to the next level. We are able to provide our clients with something they've never experienced before. That is, putting the human element back into customer acquisitions. This puts us in a unique position to be able to deliver next generation solutions for our clients' challenges. From small businesses to large-scale corporations , we strive to execute event strategies that not only aim to impress, but also create unique experiences for our clients and their customers that last long after the strategy has landed. Responsibilities primarily include taking inbound calls from our customer base. You will assist the customer with inquiries related to all aspects of their Pilots Bhm Inc's account (billing, troubleshooting, etc.).

Qualified candidates will be energetic, professional, possess customer service skills, and a desire to succeed. There is 6-8 weeks of paid training from Monday through Friday, 8:00am - 5:00pm.

RESPONSIBILITIES:

• Maintain a knowledge base of the evolving products and services

• Increase customer retention by implementing creative problem-solving skills

• Handle numerous customer inquiries promptly, accurately, and efficiently

• Handle customer inquiries and complaints

• Maximize every sales opportunity by upselling and cross-selling profitable products

• Document and update customer records based on interactions

BENEFITS:

We offer a competitive salary (weekly pay) and a generous benefits package that includes:

• Medical, Dental and Vision Insurance, including Prescription
• Life Insurance
• Paid time off
• 401 (k)
• Employee Discounts

AND MORE!

Call center experience preferred but we are open to individuals with the right attitude who are willing to work hard to learn what it takes to provide excellent customer service.

Must be willing to work one (1) weekend shift per week.

Pilots Bhm Inc, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.

All interested candidates should apply online.

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Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Birmingham, AL 35205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location