SUMMARY

The Technical Support role is to provide assistance to end users regarding hardware and software issues. 

GENERAL RESPONSIBILITIES

• Works in coordination with the overall goals and objectives of the Executive Pastor of Operations.
• Assists other staff members, when needed, to support teamwork and contribute to the successful completion of their objectives and strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Installation and configuration of computer hardware, operating systems, and applications.
• Maintenance and monitoring of computer desktop, mobile, and tablet systems.
• Logging the queries of customers and employees.
• Analysis of call logs to discover any underlying issues or trends.
• Manage new enhancement requests and maintain records and fix results.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Collect data concerning systemic issues and escalate solutions.
• Provide system configuration and application upgrade support.
• Analyze and develop plans to improve the quality of the Technology Solution systems.

EDUCATION AND EXPERIENCE REQUIRED

• Minimum of 1 year of technical support experience.
• Associate degree as a Computer Support Specialist or similar, bachelor's degree desired. 
• Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore, and troubleshoot a variety of issues.