ABOUT US: Here at Pinnacle, our work speaks for itself. We're dedicated to providing excellence through our modernized consulting approach- generating long-term acquisitions for your brand. Our elite team will work to identify all key areas of development needing a boost of efficiency and a personalized touch, all at a low cost. JOB DETAILS: We are looking to hire a Client Service Specialist to join our team. The ideal candidate will be responsible for working directly with XXX customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
Salary range: $52000 - $62000 per year.
Responsibilities
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Show composure, resilience, and flexibility in Pinnacle Consulting's fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.
Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
Provide internal feedback on how Pinnacle Consulting can better serve our clients in the product road map for continuous improvement.
Requirement