Benefits/Perks

Competitive salary

Flexible Schedule

Great work-life balance

Paid time off

Ongoing training

Employee Discount

Job Summary

Provide front-line customer service in person and/or by telephone to refer customers to the appropriate office or staff. Perform related work including insurance verification, authorization, and general data entry. Employees in this classification will spend approximately 30% of their time greeting visitors and answering the telephone. Typically, office support tasks will comprise 70% of total work time. This position requires sufficient speech and hearing acuity to perform receptionist work. Some positions may involve standing for long periods of time and lifting up to 30 pounds.

Responsibilities

Maintain calendar of appointments and meetings

Design the office layout with efficiency and organization in mind

Collaborate with human resources to create, update, and maintain office procedures

Maintain office equipment in good working order with the assistance of the IT department

Informs patients of the costs of care being provided, and guides them to appropriate resources for further information, guidance or assistance.

Negotiate contracts and pricing with vendors and service providers

Accurately maintain general office budget

Maintains all patient forms, documentation of verifications, etc. for patient records.

Maintains familiarity with various types of medical insurance

Assists patients or family members with the completion of medical insurance forms.

Qualifications

Experience: answering a business telephone using knowledge of business telephone procedures and etiquette; greeting individuals and providing information, in person or by telephone, in a business setting, general computer skills. Must be able to lift 30 lbs.

Position may require experience operating a multiple-line telephone system; experience accessing data using a computerized records system; experience making change and cashiering, and fluency in one or more of the following: speaking, writing, and reading both Spanish and English.