Patient Care Coordinator/Customer Service Representive

Be Heard. Be Valued. Be Recognized. Be Proud. Be Your Professional Best!

Imagine being a part of a company with clear vision, direction, teamwork and accountabilities for every person. And you not just being accountable, but being supported, coached and fostered in your career growth. We've created, and continue to improve, this exact environment where you can be the professional you want to be.

This is a Full-time, benefited position. And we have awesome benefits. We offer a continuing education allowance for approved courses, professional development, health, vision/dental options, holidays, and paid time off (PTO) for full time employees.

As the person coordinating and directing care for our valued patients, you are an extremely important part of our team and are integral to taking care of our patients through making them feel comfortable, welcome, important and valued.

You will love being part of our team if you love working hard, caring deeply for your patients and want to work on a truly collaborative team. We don't have room for giant egos or passengers. Everyone contributes and pulls their weight and helps the other members of the team as much as they can whether it's in their job description or not. Nothing is "not my job".

Customer Service Representative

Pinnacle Physical Therapy and Sports Medicine

We have an opening in our Post Falls clinic. Read on to see if you think you’re a fit with us.

Functional Role: Customer Service Rep / Referral and Acquisition Coordinator This role reports to: Clinic Operations Manager and Owner

Purpose of the role:

Enhance the patient experience through great customer service, and support the effective operation of the clinic.*

Key Accountabilities:

(Key duties + desired outcomes)

Answer phone calls, schedule patients, start conversations with potential new patients, and return voicemails immediately

Effective communication with patients, managers, and

coworkers

Maintain the cleanliness and appearance of workspace

and office Assist with insurance authorizations and benefit checks

Manage records and correspondence for clinic

Other duties as directed by the Patient Care Coordinator

and assistance for physical therapists as neededCollect payments from patients and insurance companies.

Collect and accurately enter patient data in EMR system within 24 hours

Participate in extensive training program for competenceCompany Core Values:

Give Respect. Earn Respect.

Do Good by Putting Patients First.

Be Self-Aware.

Practice Legally, Ethically and Honestly.

Act Now. Do It Today. Get Results.

Strive for Excellence and Knowledge.

Listen to Understand. Ensure Clarity. Engage with

Candor. Display your Optimism.Behavioral Competencies:1 - Customer Focus2 - Time management/multitasking3 - Resourcefulness/initiative4 - Optimistic/Energy5 - Team Player6 - Adaptability7 - Integrity8 - Self Awareness9 - Assertiveness / Persuasion10 - Analysis/Problem SolvingQualifications: AA degree or equivalent is desirableSkills:Able to communicate clearly and with sensitivityAble to use empathic listening and de-escalation techniquesAble to demonstrate proficiency with computer and EMR softwareAble to demonstrate attention to detail and organizational skillsAble to follow rules and guidelines as defined by managementExperience: At least 1 year of customer service experienceAt least 1 year office experiencePreferred 1 year experience in a healthcare delivery field or equivalentTo Apply:

Please review all of the items in the above Role Scorecard and send your resume/CV along with the answers to the following questions. Why do you want to join the team at Pinnacle Physical Therapy?

_ Describe a time when you exceeded a customer/patient’s expectations. Describe a time when you failed at something and how you handled it. What did you learn?

Please follow the process above as it is the same for any member of our team. We take seriously selecting those who would join our team and take care of our patients. Related keywords: healthcare, medical office, medical receptionist

Job Type: Full-time

Pay: $18. $22.00 per hour

New Plans of Care from the existing Patient List of past and present patients. 2. New Patients referred by other patients. 3. Additional revenue from cash pay services.” Essentially, maximize long term customer value (LTCV).

Work Remotely

No