Job Description
WHO WE ARE
PIONEERTOWN MEDIA IS AN EMPLOYEE-OWNED, VERTICALLY-INTEGRATED, HIGHLY PROFITABLE DIRECT-TO-CONSUMER MARKETER AND CLIENT SERVICES PROVIDER ACROSS THE LEGAL VERTICAL. WE ENGAGE WITH CLIENTS AND PROSPECTIVE CLIENTS ACROSS DIFFERENT LEGAL CASE TYPES INCLUDING MASS TORTS, PERSONAL INJURY, EMPLOYMENT DISPUTES AND CLASS ACTIONS. OUR TEAM IS PASSIONATE ABOUT BEING THE BEST IN OUR INDUSTRY AND HELPING THE CUSTOMERS WE SERVE GET THE BEST POSSIBLE LEGAL HELP.
OUR PEOPLE ARE ANALYTICAL, RESULTS-DRIVEN THINKERS WHO LIKE TO MOVE FAST, GET THE JOB DONE, AND WIN. IF YOU LOVE TO ROLL UP YOUR SLEEVES, TAKE ON EXCITING NEW CHALLENGES EVERY DAY, AND DRIVE MASSIVE GROWTH, WE WANT TO HEAR FROM YOU!
WHY YOU SHOULD WORK WITH US
COMPETITIVE SALARY & BONUS OPPORTUNITIES
FLEXIBLE, REMOTE WORK ARRANGEMENTS AVAILABLE FOR MOST POSITIONS
EMPLOYER-PAID BENEFITS
UNLIMITED ROOM FOR GROWTH AND RESULTS-BASED PAY INCREASES
HIGHLY INTERACTIVE, CHALLENGING WORK WITH A TALENTED, DIVERSE, PASSIONATE TEAM
CASUAL, "NO DRESS CODE" ATMOSPHERE
‘CHOOSE YOUR OWN’ EQUIPMENT STIPEND
PIONEERTOWN MEDIA IS CURRENTLY LOOKING FOR A CONTACT CENTER MANAGER WHO WILL BE RESPONSIBLE FOR DAY-TO-DAY MANAGEMENT OF OUR CLIENT SERVICES TEAM. THIS ROLE WILL INVOLVE SUPERVISING AND TRAINING CLIENT SERVICE MEMBERS WHO CALL, EMAIL AND TEXT WITH PROSPECTIVE AND CURRENT LEGAL CLIENTS. THE MANAGER WILL REPORT TO THE SENIOR OPERATIONS TEAM AND BE INVOLVED IN THE PLANNING OF THE INTAKE COMPONENT OF NEW LEGAL MATTERS AND PROVIDE FEEDBACK ON OUR INTAKE SYSTEMS DURING THE LIFECYCLE OF CAMPAIGNS.
HOW TO APPLY
WE NEED 3 THINGS FROM YOU:
YOUR RESUME
A COVER LETTER EXPLAINING WHY YOU’RE EXCITED ABOUT THIS POSITION
WRITE A 250-500-WORD EMAIL ABOUT HOW YOU MEASURE AN EFFECTIVE LEGAL INTAKE DEPARTMENT. PLEASE SEND YOUR EMAIL TO: HIRING@PIONEERTOWNMEDIA.COM YOU WILL NOT BE CONSIDERED FOR THIS POSITION IF THE PITCH IS NOT SENT TO OUR EMAIL DIRECTLY
WHAT YOUR DAY WILL LOOK LIKE
MONITOR THE PERFORMANCE OF CONTACT CENTER INTAKE SPECIALISTS TO ENSURE THEIR TOP PERFORMANCE
EFFECTIVELY COACH AND TRAIN STAFF INCLUDING ROLE PLAYING AND LISTENING TO RECORDED CALLS
EVALUATE PERFORMANCE USING KEY METRICS
MAINTAIN DAILY, WEEKLY, AND MONTHLY SERVICE STATISTIC
REPORT TO SENIOR MANAGEMENT ABOUT INTAKE TEAM PERFORMANCE
WORK WITH THE IT TO IMPROVE LAYOUTS AND SOFTWARE SETUP
COLLABORATE WITH MARKETING TO BETTER TAILOR MESSAGING BASED ON CLIENT FEEDBACK.
ASSIST IN THE HIRING PROCESS OF NEW CLIENT SERVICES SPECIALISTS
TRAIN AND SUPERVISE NEW TEAM MEMBERS
IDEAL CANDIDATES WILL HAVE
A MASTERY OF INBOUND AND OUTBOUND CALL STRATEGIES AND TECHNIQUES
HIGHLY SKILLED IN SALES-FOCUSED CUSTOMER RELATIONS, WITH AN ABILITY TO EFFICIENTLY AND EMPATHETICALLY QUALIFY AND CLOSE LEADS
PRIOR LEGAL INTAKE EXPERIENCE (HIGHLY PREFERRED)
PROFICIENCY IN SPREADSHEETS (MICROSOFT EXCEL AND GOOGLE DOCS)
STRONG MATHEMATICAL AND ANALYTICAL SKILLS
OPENNESS AND ABILITY TO LEARN NEW CONCEPTS AND SYSTEMS QUICKLY
HIGH LEVEL OF ACCURACY AND ATTENTION TO DETAIL
PROFICIENT AT MANAGING MULTIPLE PROJECTS AND ABLE TO ORGANIZE, PRIORITIZE AND STRUCTURE WORKLOAD
STRONG INTERPERSONAL, VERBAL AND WRITTEN SKILLS
SELF-MOTIVATED AND A DRIVE TO WIN