• The client realizes that Acumatica experience is hard to find due to being relatively new
• Any similar ERP experience would be helpful.

POSITION OVERVIEW

The ERP Advisor is responsible for providing technical and functional ERP support to clients using Acumatica.

Acumatica, founded in 2008, is a technology provider that develops cloud- and browser-based enterprise resource planning software for small and medium-sized businesses.

Acumatica is a leading innovator in cloud ERP with customers located around the world. Acumatica ERP delivers adaptable cloud and mobile technology with a unique all-inclusive user licensing model, enabling a complete, real-time view of your business anytime, anywhere. Acumatica provides the full suite of integrated business management applications through our worldwide network of partners, designed to help mid-sized companies thrive in today’s fast-moving markets.

KEY RESPONSIBILITIES

• Workstation and server installs of ERP software.
• Field incoming help desk tickets related to ERP software.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems and provide recommendations.
• ERP software upgrades and migrations.
• ERP software end-user training.
• ERP software setup and configuration.
• Setup of ERP software backup.
• Occasional evening/weekend field projects.

QUALIFICATIONS

Education:

• Bachelor’s Degree or equivalent combination of education and work experience in accounting for management information systems.

Experience:

• Experience in a help desk, customer support environment supporting ERP software.
• Experience with Microsoft Dynamics or similar ERP software.
• Basic experience with Microsoft SQL Server
• Basic experience with various reporting solutions Excel, SSRS, MR, etc.
• Basic experience with macros and simple programming.

Skills/Abilities:

• Strong interpersonal skills, communication skills, active listening, and customer care skills.
• Excellent written and verbal communication skills.
• Strong organization skills.
• Ability to meet client expectations in a timely manner.
• Ability to analyze, solve and debug technical problems across multiple platforms.
• Ability to multi-task and adapt to changes quickly
• Technical awareness: the ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide ERP support.
• Possession of a valid Driver’s License and access to a reliable vehicle that is insured.