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Call Center Representative, Outbound

Pisa Group

Call Center Representative, Outbound

Richardson, TX
Full Time
Paid
  • Responsibilities

    WE ARE LOOKING FOR OUTBOUND CALL CENTER REPRESENTATIVES!

    COME JOIN OUR AMAZING TEAM!!

    JOB SUMMARY: We are looking for a Call Center Representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively selling local newspapers nationwide and solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    REQUIREMENTS:

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Frequently attend educational seminars to improve knowledge and performance level
    • Meet personal/team qualitative and quantitative targets

    QUALIFICATIONS:

    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively
    • High school degree

    JOB TYPES: FULL-TIME, PART-TIME PAY: UP TO $15.00 PER HOUR

    COVID-19 considerations: To keep our employees safe, we provide masks and hand sanitizer to all employees. We work on a split break schedule to encourage social distancing when possible. We use dedicated headsets and sanitize our call centers frequently.

    APPLY TODAY AND START TOMORROW! POSITIONS WILL FILL QUICKLY!

    OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation.

    OSG captures the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumer’s lifecycle, streamline the payment process, reduce costs, and improve efficiency.

    OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

    RSROSG