DISTRICT MANAGER (Fashion Retail) – Dallas Market

Position Overview:

To direct all activities required to achieve district goals, including sales and profit objectives, client service, human capital investment and retention, payroll and operating expenses, loss prevention, and merchandise presentation.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:

• Develops Store Managers and/or Area Managers to accomplish district’s objectives through recruitment, selection, coaching, investment, career -pathing, retention, and motivation.
• Maintains a union-free environment.
• Ensures attainment of sales, payroll, operating expenses, and inventory shortage goals for district
• Meets or exceeds company client service objectives with emphasis on store
• Ensures that merchandise is maintained to company standard, with emphasis on allocation, presentation, restocking and recovery
• Acts as the liaison between stores and home office
• Helps set priorities and direction for district
• Understands the culture, and ensures compliance with all Values & Behaviors, and store operational standards
• Additional responsibilities, tasks or projects as assigned by Regional Vice President, Director of Stores or Home Office

PEOPLE MANAGEMENT:

• Ensures client service standards are learned, and role modeled
• Adheres to Human Resources standards by following the general practices outlined, minimizing exceptions, and remaining objective
• Recruits, selects, hires, and develops diverse management-level talent for district
• Fills open jobs with qualified candidates within 30 days and maintains talent pool
• Assesses, develops, educates, and mentors store management in all areas of responsibility, ensuring that feedback, coaching and investment are regularly provided
• Provides learning to management teams to maximize store and associate performance, shares knowledge, information, and experience
• Provides timely feedback to associates, rewarding and recognizing desired behaviors
• Holds associates accountable for achievement of financial results and statistical standards
• Manages conflict and coaches associates to move them forward by applying recommended processes, standards, and guidelines
• Makes timely, ethical, and logical decisions after complete discovery and analysis; balances business priorities with the "Caring about People" value
• Assesses associates and store teams consistently; evaluates stores’ atmosphere and communicates associate performance and deliverables
• Empowers and involves associates in decision-making processes while providing guidance
• Capitalizes on individual's strengths and talents to optimize team performance
• Is receptive to feedback and fosters dialogue around solutions, realistically appraising self on strengths and weaknesses; owns mistakes and is aware of limitations
• Fosters team commitment through support, building relationships, and recognizing individual contributions; fosters cross-divisional and cross-functional relationships
• Leads by taking calculated risks and managing through change and adversity

REVENUE GENERATION:

• Shares vision and plans execution of district’s business strategy in alignment with Home Office initiatives
• Is responsible for setting and attaining district sales and expense management goals
• Is responsible for district’s staffing matrix and payroll compliance
• Drives quantifiable performances (LY, Plan, UPT, DPT, conversion rates, payroll matrix, inventory shortage, operational assessments, credit cards)
• Educates store management teams on forecasting and analysis of business trends and inventory opportunities
• Analyzes business reports consistently and develops strategies to maximize performance

STORE OPERATIONS:

• Prioritizes workflow through successful daily, weekly, monthly, quarterly, seasonal, and annual planning and helps manage task loads
• Protects district's assets and ensures compliance with Loss Prevention practices
• Is responsible for maintenance of the physical appearance and cleanliness of stores in district
• Conducts store walk-throughs with management teams, communicating
• successes/opportunities in key store areas
• Ensures compliance with all practices and procedures outlined in reference manuals
• Communicates importance of safety and health concerns, and ensures safe working environment
• Adheres to deadlines; conducts pilots and provides pertinent feedback for implementation
• Recommends ideas to improve standards and processes
• Uses appropriate communication vehicles to respond to and initiate requests (voicemail, email, direct conversations, or conference calls)

PRODUCT MANAGEMENT:

• Ensures execution of all pricing strategies to achieve gross margin goals
• District Manager partners with Store Planning to manage stores’ inventories
• Ensures all stores in district are merchandised according to visual guidelines; understands and holds associates accountable to the standards outlined in the Visual Merchandising Guide and Store Set documents
• Ensures timely planning and execution of Store Set
• Educates store management teams on assessing visual directives and substituting product as needed; coaches teams to drive sales opportunities through adjustments to product placement
• Communicates observations and opportunities regarding quality control issues

BRAND MANAGEMENT:

• Ensures that all Store Managers can clearly articulate the company's brand positioning, including the unique differences of all expressions of the organization
• Educates store management on marketing initiatives, product placement, lifestyle concepts and product knowledge
• Embodies company culture in all interactions with internal and external clients
• Role models Values & Behaviors, while holding associates responsible for their actions
• Operates with the highest levels of personal integrity and business confidentiality
• Asks probing questions and helps management develops actions plans
• Represents the brand and holds store management accountable to the standard

#PTS