Integration Service Manager:

We are seeking an experienced Integration Service Manager to join our team!

The chosen individual will oversee the Integration/Release Management team, as well as specific Corporate Technology Services (CTS) support processes. The position is an enterprise wide, service oriented role with a primary focus on ITIL/Service Support processes.

Essential Functions and Responsibilities:

• Support and enforcement of Service Support processes including change, service request, and release management. In addition to, provide input to the Knowledge Management process.

• Oversee process design, implementation, documentation, administration, reporting, training and enforcement throughout the Enterprise.

• Be accountable for compliance of all CTS Change Management controls in partnership with the control owner, AVP of Service & Support.

• Respond to all Enterprise Change Management audit requests from internal and external auditors.

• Oversee System Development Life Cycle (SDLC) and Navigator (in house ticketing system) processes and enhancements.

• Process management/enforcement of the following:

• Change Management

• Service Level Management

• Knowledge Management - Application and Integration focused

• Release Management (Integration Management)

• Collaborate with other CTS support teams.

• SDLC application administration.

• SLA/SLO Design and implementation.

• Liaison with both SDLC and Navigator support staff.

• USL Team Lead for Disaster Recovery Testing.

• Research, purchase and implement Enterprise tools for migration standardization across all platforms.

• Prepare enterprise training for change management systems and control requirements.

• Manage current staff onsite and virtually.

• Be able to travel.

Qualifications:

• Associates degree or equivalent experience, plus 7 or more years of IT service support and client technologies
• ITIL Practitioner – Support and Restore certified (preferred)
• ITIL Service Manager certified (preferred)
• CompTIA A+ or N+ certification (preferred)
• Previous management experience (preferred)

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.