Job Description

The Plaintiff Personal Injury Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through medical treatment, case progression, and demand readiness.

This is a high-volume, production-driven role responsible for independently managing an active caseload while serving as the primary point of contact for injured clients throughout the pre-litigation process.

The successful candidate will coordinate medical treatment, communicate directly with insurance adjusters, manage bodily injury and property damage claims, request and review medical records and bills, maintain accurate case documentation, and ensure each case progresses efficiently toward demand preparation.

This is not a call center, customer service, receptionist, or scheduling position. The ideal candidate has direct experience independently managing Plaintiff Personal Injury pre-litigation cases and understands how to proactively move cases forward while delivering exceptional client service.

This is a full-time onsite position located in Miami Lakes, Florida.

What You'll Do

Client Communication & Case Management

• Serve as the primary point of contact for clients throughout the pre-litigation process.
• Independently manage a high-volume Plaintiff Personal Injury caseload.
• Maintain regular communication regarding treatment status, case progression, property damage, and outstanding requirements.
• Respond promptly and professionally to client calls, emails, text messages, and voicemails.
• Maintain accurate and detailed case documentation within Litify or the firm's case management system.
• Monitor case milestones and proactively move files forward.

Medical Treatment Coordination

• Monitor treatment progression and provider compliance.
• Coordinate treatment-related follow-up with clients and medical providers.
• Identify treatment gaps, missed appointments, and barriers impacting case progression.
• Request, obtain, review, and organize medical records and medical bills.
• Ensure cases remain on track for demand preparation.

Insurance & Property Damage Management

• Communicate directly with bodily injury and property damage insurance adjusters.
• Verify claim information, coverage, policy limits, liability decisions, and adjuster assignments.
• Assist clients with:
  • Property Damage Claims
  • Total Loss Claims
  • Rental Vehicle Coordination
  • Diminished Value Claims
  • Loss of Use Claims
  • PIP Claims

Case Progression & Demand Readiness

• Manage a high-volume caseload while meeting productivity expectations.
• Review files for completeness and readiness.
• Escalate legal issues requiring attorney review.
• Prepare files for demand preparation.
• Ensure all supporting documentation is obtained and organized before transfer.

Qualifications

Required Qualifications

• Fluent in both English and Spanish.
• Minimum 2 years of recent Florida Plaintiff Personal Injury pre-litigation case management experience managing motor vehicle accident (MVA) cases from intake through pre-litigation resolution.
• Minimum 1 year of experience working within a Plaintiff Personal Injury law firm.
• Recent plaintiff personal injury pre-litigation experience (not workers' compensation).
• Liability and coverage investigations.
• Property damage claim handling and coordination.
• Advancing cases through the Florida pre-litigation process.
• Managing a high-volume caseload in a fast-paced environment.
• Working in a KPI-driven production environment with measurable performance metrics.
• Demonstrated case progression ownership and file movement.
• Ability to work onsite Monday through Friday from 8:30 AM to 5:00 PM in our Miami Lakes office.

Additional Information

Work Authorization & Employment Eligibility

Applicants must be legally authorized to work in the United States and must not require current or future employer sponsorship for employment. Relocation assistance is not available for this position.

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

Join Our Team

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

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