Job Description
NETWORK ENGINEER II VOIP
Cypress, Ca. – Direct Hire
JOB SUMMARY
The Network Engineer II (VoIP) is responsible for assisting the team with deployment, operations, maintenance and troubleshooting medium to high complexity application issues that may be network related. The Network Engineer II (VoIP) will contribute to the design and creation of VoIP systems and architectures. In addition, the Network Engineer II (VoIP) will analyze current processes and procedures for possible improvement. The Network Engineer II (VoIP) will also develop and maintain documentation of their assigned environment.
ESSENTIAL FUNCTIONS
Network Engineering - Knowledge of the architecture and topology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.
· Assist the team with deployment, operations, and maintenance of VoIP technologies
· Review existing technologies for vendor support and end-of-life information
· Contribute to defining systems and creating architectures.
· Contribute to designs, implementation, integrations, and testing of VoIP technologies.
· Support the deployment, operations, and maintenance of VoIP systems.
· Contribute to identifying migration path needs.
Technical Support - Ability to understand internal/external customer requirements and problem resolution techniques.
· Demonstrate knowledge of routine techniques, skills, equipment, and procedures
· Apply knowledge to identify and proactively responds to low complexity problems
· Work to develop additional technical knowledge and skills
· Administer, monitors and supports all aspects of the network environment
· Troubleshoot and correct medium to high complexity problems that affect operation of the environment
· Develop and maintain documentation of their assigned environment
· Conducts analysis, prepares reports, and works on project implementation.
· Provide support, troubleshoot, and configuration of SBC, switches, UC, and related technologies
· Provide deployment and implementation services of Cisco Unified Communications solutions including Cisco UCS, Unified Communications Manager/CME, Unity Connection/Express, UCCX, Presence, Cisco Jabber, Expressway, WebEx and various IP and Video endpoints
· Combine data, voice, and video traffic on a single network. Conduct analysis to ensure productivity improvement and functionality of mobility products associated with convergence. Perform complex technical analysis of Voice communication services utilizing IP devices
SUPPLEMENTAL DUTIES & RESPONSIBILITIES
· Serve as technical liaison with vendors
· Pursues training and development opportunities; strives to continuously build knowledge and skills
· Assist personnel in other RTS departments to resolve technical and/or application issues
· Other duties as requested
REQUIRED & PREFERRED QUALIFICATIONS
· Bachelor’s Degree or equivalent work experience in a related field required
· 5+ years’ experience in engineering and supporting large, carrier grade, multisite network deployments required
· 3+ years’ experience with telecom/data carrier provisioning, billing, and troubleshooting procedures required
· 2+ years of working experience with cisco unity, jabber, and contact center required
· 2+ years of experience with deploying and supporting collaboration tools using integrated voice, video, and data architectures required
· Mid-level experience with Cisco Unified Communications Manager (Version 10.x or higher) required
· Functional knowledge of core networking concepts required
· Working knowledge and experience in layer 2 switching protocols: VLAN, STP, and 802.1Q required
· 5+ years’ experience with switch translations, session management, session border controllers, SIP Lines/Trunks, and media gateways preferred
· 5+ years’ technical knowledge of PSTN, VoIP, T1/PRI, MPLS, and systems inter-connectivity preferred
· 5+ years’ technical knowledge in H.323, SIP, & MGCP preferred
· 3+ years’ experience with software vendors such as Micro-call, Calabrio, and Akkadians preferred
· 3+ years’ experience with current best practices in IT standards, principles, and security practices preferred
· 3+ years’ experience supporting a multi-facility environment preferred
· Must be self-motivated and able to work independently, with minimal supervision and as part of a team
· Detail oriented with excellent interpersonal communication skills
· Excellent customer service skills
· Strong written, verbal and presentation communication skills and ability to communicate at all levels within an organization
· Familiar with database concepts and client/server concepts
· Strong organizational skills and ability to multi-task in an enterprise business environment
· Current CCNP and/or Voice certification preferred
· Proficient technical documentation skills
· Proficient Knowledge of TCP/IP, Ethernet technologies, IP routing, multicast, Unix/Linux systems, network security technologies and carrier network architectures
· Basic knowledge working with Packet Analysis and network monitoring tools
· Proficient hands-on technical knowledge in Cisco Unity and Call Center Express
· Travel up to 50% once covid restrictions are lifted