Job Description

BSA I

Cypress, Ca – Direct Hire

JOB SUMMARY

The Business Systems Analyst I (BSA I) is an integral member of the Reliance Technology Solutions (RTS) Microsoft Dynamics ERP team and is tasked with working with Business Stakeholders to understand and document “as-is” and “to-be” business processes and business requirements.  Additionally, the BSA I is required to translate business requirements through analysis and design into functional solutions.  The BSA I plays a key role in the planning, analysis, design and testing phases of Microsoft Dynamics 365 ERP projects, working closely with business stakeholders and the entire project team to ensure project success.

ESSENTIAL FUNCTIONS

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

·        Effectively use interviewing skills to elicit, identify, and document business requirements

·        Precisely and consistently captures business problem

·        Prioritize requirements to identify the most critical needs

·        Articulate and incorporate extensive business knowledge into requirements

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

·        Accurately translate business requirements into functionality

·        Manage and Prioritize business requirements based on business needs

·        Understand business process complexity

·        Document and contribute to the "to be" business process state considering multiple factors

Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

·        Clearly articulate the impact of business problems and benefits using business language

·        Understand industry-specific trends that impact the organization

·        Quickly adapt to changes in business strategy

·        Help business partners communicate solution value to key stakeholders

Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

·        Adhere to RTS project methodology throughout project lifecycle

·        Effectively engage stakeholders in the project estimation process

·        Manage ambiguity and create accurate project effort estimates for their assigned tasks

Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

·        Understand the business data needs as it relates to a potential solution

·        Effectively convey the business preferences and functional design to the technical teams

·        Ensure end-to-end service performance from the end user’s perspective

·        Incorporate knowledge of UI best practices in functional design

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

·        Understand functional design specifications

·        Listen to and understand technological constraints

·        Clarify the business rationale of a solution concept

·        Create functional design specifications for low complexity solutions

·        Map business requirements to functional specifications ensuring traceability

·        Consider third party application features and upgrades prior to designing in-house solution

·        Develop solutions for system needs that business partners would not be able to articulate on their own

Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

·        Apply and use information and technology standards in design of solution

·        Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management

·        Adhere to project management methodology

·        Identify commonalities and suggest a consistent approach across projects

Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.

·        Ensure that business and non-business requirements have been met through testing and validation

·        Develop effective use cases to test solution to business requirements

·        Document validation results are as expected

·        Develop reusable test case suite

·        Execute functional testing, validation, system and integration testing, and validation of proposed solution

User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.

·        Build user acceptance test cases

·        Provide clarification on basic questions of solution testing

·        Incorporate customer feedback into delivery of service to provide the best experience possible for the customer

·        Quickly and effectively solve customer problems

·        Facilitate end-user adoption of business solutions

Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.

·        Proactively resolve customer satisfaction issues.

·        Clearly articulate the role of technology in terms easily understood by business constituencies

·        Effectively navigate conflict between multiple business partners

·        Adjust engagement to match customer preferences

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

·        Pursue training and development opportunities; Strive to continuously build knowledge and skills

·        Assist personnel in other RTS departments to resolve technical and/or application issues

·        Other duties as requested

REQUIRED & PREFERRED QUALIFICATIONS

·        Bachelor’s degree in Computer Science, Information Science, Business management or equivalent work experience in a related field preferred

·        1 year of Business Systems Analysis experience required

·        1 year ERP systems experience required

·        1 year Microsoft Dynamics 365and/or AX experience preferred

·        Metals industry experience preferred

·        Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required

·        Proficiency with Microsoft Windows and Microsoft Office products required

·        Proficiency with some collaboration tools like SharePoint, OneDrive and Box

·        Capable of learning new systems and creating/implementing new system functionality

·        Understand intermediate internet and client/server architectures

·        Possess knowledge of SQL databases

·        Must be self-motivated and able to work independently with minimal supervision and as part of a team

·        Detail oriented with excellent interpersonal communication skills

·        Excellent customer service skills