Job Description

SYSTEMS ENGINEER III – MICROSOFT SYSTEMS

Cypress, Ca. – Direct Hire

JOB SUMMARY

The Systems Engineer III – Microsoft Systems responsible for administration, monitoring and supporting all aspects of the Windows infrastructure including, hardware, server resources, systems and key processes.  The Systems Engineer III – Microsoft Systems will identify and proactively respond to medium to high complexity system problems.  The Systems Engineer III – Microsoft Systems will troubleshoot and correct complex, sometimes ambiguous problems that affect operation of the environment.  In addition, the Systems Engineer III – Microsoft Systems will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment.

ESSENTIAL FUNCTIONS

Systems Engineering - Architects, implements and supports infrastructure technologies.

·        Assist the team with deployment, operations, and maintenance of infrastructure technologies

·        Review existing technologies for vendor support and end-of-life information

·        Contribute to design, implementation, integration, and testing of infrastructure technologies                                                                                                                           

·        Support the deployment, operations, and maintenance of infrastructure technologies                                                                                                                                                                                          

·        Proposes migration path strategies for upgrades

·        Design and create systems and architectures

·        Models solutions of varying complexities and creates strategies that consider all aspects of the customer's requirements and problem.                                                                                                                   

·        Innovates and works to resolve problems that are ambiguous.    

·        Investigate, test, recommend and implement solutions                                                                                                               

·        Frame the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community                                                                                                                                                                                        

·        Present unbiased positions to customer, and explains complex ideas in understandable terms                                                                                                                                                                                  

·        Gain stakeholder buy-in, eliminates ambiguity, and ensures traceability to source requirements

·        Prior to commitment to change considers impact and mitigates and addresses any issues

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

·        Administer, monitor and support all aspects of a Microsoft-based infrastructure environment                                                                                                                                    

·        Demonstrate knowledge of routine techniques, skills, equipment, and procedures                                                                                          

·        Apply knowledge to identify and proactively responds to high complexity system problems                                                                          

·        Assist in the resolution of medium to high complexity issues affecting Microsoft on-premise and cloud technologies.  Areas of responsibility include Microsoft 365, Active Directory, Exchange, Teams, Windows Server, SCCM, SCOM, and Antivirus

·        Work to develop additional technical knowledge and skills

·        Perform system maintenance activities

·        Develop and maintain documentation of assigned environment

·        Anticipate problems; sees how a problem and its solution will affect other areas                                                                                                                    

·        Analyze current processes and procedures for possible improvements                                                                                                                        

·         Evaluate new technology as potential solutions to existing problems

·        Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.

·        Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue. 

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

·        Pursues training and development opportunities; Strives to continuously build knowledge and skills

·        Assist personnel in other RTS departments to resolve technical and/or application issues

·        Develop and maintain documentation of the Microsoft Systems environments

·        Other duties as requested

REQUIRED & PREFERRED QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience in a related field required. 
• 7+ years’ experience with Microsoft Server technologies required within the following areas:
  • Exchange migrations to O365
  • Windows 2012/2019
  • Hybrid Active Directory & Azure Active Directory
  • Microsoft System Center technologies (SCOM, SCCM)
  • Collaboration tools such as Teams in an Enterprise environment
  • DNS, IIS and DHCP required
  • Working in an enterprise wide infrastructure with at least 500 servers required
  • Server administration, performance monitoring and optimization, maintenance, security, domain architecture and upgrades required
  • Administrating a highly complex and dispersed environment required
  • Setup and support for servers, clients, and client deployment required
• MCSE certification preferred
• Must be self-motivated and able to work independently, with minimal supervision and as part of a team
• Detail oriented with excellent interpersonal communication skills
• Excellent customer service skills
• Superior organization skills and multi-tasking abilities required