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Business Systems Analyst III

Plan B Solutions

Business Systems Analyst III

Cypress, CA
Full Time
Paid
  • Responsibilities

    Job Description

    BUSINESS SYSTEMS ANALYST III – EMC

    Cypress, Ca. – Direct Hire

    JOB SUMMARY

    Under minimal supervision, the Business Systems Analyst III - ECM is an integral member of the Enterprise Content Management - ECM team and is tasked with working with Business Stakeholders to understand and document “as-is” business processes and business requirements in order to analyze gaps for the ECM product offering. Additionally, the Business Systems Analyst III - ECM is required to translate business requirements through analysis and design into medium to high complexity functional solutions. The Business Systems Analyst III - ECM plays a leadership role in the planning/analysis, design and testing phases of all ECM/collaboration tools and projects, as well as driving server set-up and configuration for upgrades or environmental growth, working closely with business stakeholders, the project team and various infrastructure departments to insure project success.

    ESSENTIAL FUNCTIONS

    Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

    · Configure and administer ECM products like collaboration, file sharing, imaging and workflow tools

    · Strong knowledge of metadata usage and search efficiencies

    · Effectively use interviewing skills to elicit, identify, and document business requirements

    · Precisely and consistently captures business problem

    · Prioritize requirements to identify the most critical needs

    · Uncover needs and value drivers that business partners and end users would not be able to articulate on their own

    · Articulate and incorporates extensive business knowledge into requirements

    · Obtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholder

     

    Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

    · Accurately translates business requirements into functionality

    · Manage and Prioritizes business requirements based on business needs

    · Understand business process complexity

    · Assess the risks of various solutions looking across multiple applications

    · Document and contribute to the "to be" business process state considering multiple factors

    Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

    · Clearly articulate the impact of business problems and benefits using business language.

    · Understand the organization’s economic and revenue drivers

    · Understand industry-specific trends that impact the organization

    · Quickly adapt to changes in business strategy

    · Help business partners communicate solution value to key stakeholders

     

    Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

    · Adhere to RTS project methodology throughout project lifecycle

    · Effectively engage stakeholders in the project estimation process

    · Manage ambiguity and creates accurate project effort estimates for their assigned tasks

    · Understand, consider and communicate interdependencies for project estimates

     

    Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

    · Incorporate usability and User Interface (UI) efficiencies into business solutions

    · Understand the business data needs as it relates to a potential solution

    · Effectively convey the business preferences and functional design to the technical teams

    · Ensure end-to-end service performance from the end user’s perspective

    · Incorporate knowledge of UI best practices in functional design

     

    Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

    · Understand functional design specifications

    · Provide the link between the business and technical views of the system

    · Can listen to and understand technological constraints

    · Clarify the business rationale of a solution concept

    · Create functional design specifications for low to high complexity solutions

    · Map business requirements to functional specifications ensuring traceability

    · Anticipate weaknesses in the design solution to ensure risk is mitigated

    · Understand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business

    · Capitalize on reusability while minimizing rework by incorporating prior resolved solutions

    · Consider solution interdependencies in functional design

    · Consider third party application features and upgrades prior to designing in-house solution

    · Develop solutions for system needs that business partners would not be able to articulate on their own

     

    Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

    · Apply and use information and technology standards in design of solution

    · Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management

    · Adhere to project management methodology

    · Can identify commonalities and suggest a consistent approach across projects

     

    Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.

    · Ensure that business and non-business requirements have been met through testing and validation

    · Develop effective use cases to test solution to business requirements

    · Document validation results are as expected

    · Develop reusable test case suite

    · Execute functional testing, validation, system and integration testing, and validation of proposed solution

    · Work with stakeholders on evaluating coverage of test cases

     

    User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.

    · Build user acceptance test cases

    · Coordinate testing with end user

    · Provide clarification on basic questions of solution testing

    · Train end-users on business solution

    · Incorporate customer feedback into delivery of service to provide the best experience possible for the customer

    · Monitor testing of business solution

    · Quickly and effectively solves customer problems

    · Facilitate end-user adoption of business solutions

     

    Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.

    · Proactively resolve customers’ satisfaction issues.

    · Clearly articulate the role of technology in terms easily understood by business constituencies

    · Help align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome)

    · Effectively navigate conflict between multiple business partners

    · Adjust engagement to match customer preferences

     

    SUPPLEMENTAL DUTIES & RESPONSIBILITIES

    · Pursues training and development opportunities; Strives to continuously build knowledge and skills

    · Provide back-up support for ServiceNow low complexity requests and issues

    · Assist personnel in other RTS departments to resolve technical and/or application issues

    · Other duties as requested

     

    REQUIRED & PREFERRED QUALIFICATIONS

    · Bachelor’s Degree or equivalent work experience in a related field required

    · 7+ years of Business Systems Analysis experience required

    · 7+ years of large-scale ECM implementation experience (preferably in Laserfiche) required

    · 5+ years ERP systems experience preferred

    · Proficiency with migrations for ON-PREM SharePoint and\or SharePoint Online

    · Sharegate Migration experience a plus

    · Proficiency with SharePoint, SharePoint Online Administration, and SharePoint Online Site design

    · Proficiency with collaboration tools such as Teams, Box, and OneDrive and associated governance

    · 3 years of experience with PowerShell

    · Experience with conversions from one ECM application platform to another

    · Beginner to Intermediate knowledge for Windows Server Configuration

    · Beginner to Intermediate knowledge for IIS + SSL configuration

    · Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required

    · 2+ years of Metals industry experience preferred

    · Ability to quickly adapt to new systems and can create/implement system functionality

    · Advanced knowledge of SQL and databases

    · Intermediate to advanced knowledge of internet and client/server architectures

    · Intermediate knowledge of HTML and XML

    · Self-motivated and able to work independently with minimal supervision and as part of a team

    · Detail oriented with excellent interpersonal communication skills

    · Excellent customer service skills

    · Able to travel up to 25%